Our goal is to achieve accessibility for Ontarians with disabilities by 2025.

Improving service for customers with disabilities

Read the October 8, 2008 news release and backgrounder.

Watch our videos to find out what Ottawa’s Hampton Inn and the Royal Bank of Canada are doing to break down barriers for customers with disabilities.

You, too, can make your business more attractive to people of all abilities. Take our online training course.

Making Ontario accessible for people with disabilities

Ontario has an important law. It’s called the Accessibility for Ontarians with Disabilities Act, 2005. It’s the first of its kind in Canada.

People with disabilities should have the same kind of opportunities as everyone else. They should be able to do the things that most of us take for granted — going to work or school, shopping, taking in a movie or eating out.

That’s the goal of Ontario’s legislation. Businesses and organizations who provide goods and services to people in Ontario will have to meet certain accessibility standards in five important areas of our lives:

• customer service
• transportation
• information and communications
• built environment
• employment

The Guide to the Accessibility Standards for Customer Service, Ontario Regulation 429/07

Making Ontario Accessible for People with Disabilities: AODA Compliance Assistance Centre

[Accessibility for Ontarians with Disabilities Act, 2005 (AODA)]

• [Frequently Asked Questions about the AODA]
• [Guide to the AODA]

[Accessibility Directorate of Ontario]

[Accessibility Standards Advisory Council of Ontario]

• [Membership]
• [Terms of Reference]

[What is a standard?]

[About the Accessibility for Ontarians with Disabilities Act, 2005 (AODA)]

[About the Ontario Disability Support Program]