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People with disabilities travel, shop and do business just like everyone else.

By providing service that welcomes people with disabilities, we can offer better service to everyone.

Treating all customers with individual respect and courtesy is at the heart of excellent customer service.

January 1, 2010 marked an important milestone in Ontario. Our accessible customer service standard is now in force for Ontario's public sector. Watch our video.

This link will take you to the Minister's video about the accessible customer service standard

Video transcript

People with disabilities should have the same kind of opportunities as everyone else. They should be able to move around from place to place, go shopping, get a job, eat out, or go to school — just like everyone else.

That's what we mean by an accessible society.

About 1.85 million people in Ontario have a disability. That's one in seven people.

Over the next 20 years as people grow older, the number will rise to one in five Ontarians.

Making Ontario accessible will benefit all of us.

Making Ontario accessible starts with us.

Everyone — individuals, communities, businesses and organizations — has a role to play in making Ontario accessible for people of all abilities.

AccessON.ca can help. Here you will find information, videos and real-life stories so you can better:

  • understand disabilities
  • recognize and prevent barriers to accessibility
  • welcome people with disabilities
  • understand Ontario's accessibility laws and what they mean for you.

 

 

The Accessibility Standards for Customer Service became law on January 1, 2008.

All businesses or organizations that provide goods or services to the public or to other third parties in Ontario are legally required to comply with the requirements of the standard.

Public sector organizations must:

  • comply with the standard by January 1, 2010, and
  • file their first accessibility report by March 31, 2010.

For information and tools to help you understand:

refer to our

 

There are many simple things you can do to make your business more accessible. Our videos can show you how.

 

AccessON

 

Ministry of Community and Social Services

 

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