Why are you posting pictures of defaulting payors on goodparentspay.com?

We believe parents should live up to their family responsibilities and pay court-ordered support.

Posting information about missing defaulting payors on goodparentspay.com will help us track down and make support payors live up to their family responsibilities.

Whose picture and information will you put on the new webpage?

We will only post pictures and information about missing defaulting payors on the new webpage.

Pictures and information about missing defaulting support payors will only go on the website after:

  • All other means of locating them have been unsuccessful, and
  • It has been at least six months since the payor made their last support payment.

What information about missing support payors will you be posting on goodparentspay.com?

Information about the support payor that may be posted on goodparentspay.com includes:

  • Their name and a photograph
  • A physical description including height, weight, hair and eye colour
  • Approximate age, and
  • Their last known location and usual occupation.

How will you know you are posting the right person?

When the FRO has exhausted all means of locating a defaulting support payor, and no support payments have been received for six months, the individual will be considered for posting on the FRO website.

The support recipient will have to provide written consent and confirmation that the picture and information about the missing defaulting payor are correct.

The support recipient is then contacted by telephone prior to posting the information on the FRO website to confirm that they still consent to the posting. Once final consent has been received, the information becomes available for public viewing on the FRO website.

How do I avoid having my picture posted on the FRO website?

We will only post pictures and information about missing defaulting payors who are not living up to their family responsibilities.

How long will the pictures be on the Family Responsibility Office website?

The purpose of posting a support payor's information on the website it to ask the public to help locate that person. It may take a few days, weeks or even months to receive information about a missing defaulting payor posted on the website. If FRO does not receive any information after a few months, the posting will be removed and may be considered for posting at a later date.

A posting will be removed from the website immediately if the support payor contacts FRO, makes payment on their case, or if FRO receives and confirms any information about the missing defaulting payor's location or income source.

Does the website guarantee that a support recipient will receive the support they are entitled to?

No. Posting missing defaulting payors on goodparentspay.com does not guarantee that we will find the support payor or collect any money. It is a plea to the public to help us find missing defaulting payors so that we can enforce their court order.

If we are able to locate a defaulting payor's address, assets or income source as a result of the Good Parents Pay website posting we will proceed with enforcement actions.

With any enforcement action, there is the potential that the support payor will continue to default on their court order and not make support payments. The support payor may also decide to disappear again, which would start the trace and locate process again.

Can a support payor request to have their information removed from the Good Parents Pay website?

Yes. The purpose of posting information on goodparentspay.com is to locate the missing defaulting support payor. Therefore, if the support payor contacts the FRO to update their address and income source their information will be removed from the website.

How do I provide tips and information on a missing defaulting support payor posted on the Good Parents Pay website?

All information provided to the FRO is confidential and can be provided anonymously. All tips and information are investigated to determine their accuracy. If the location of the payor or the identity of an income source is confirmed, the posting will be removed immediately. There are several ways you can send anonymous tips and information.