Customer Service

We will help our clients and partners meet their court-ordered child and spousal support responsibilities by:

  • developing constructive relationships
  • addressing challenges
  • treating everyone with fairness and respect.

We will:

  • register cases within 30 business days, when all required information is received and is accurate
  • issue processed payments to recipients within two business days
  • make available all updated case information on the Integrated Voice Response system within five business days.

Information/Contact

For general information about the Family Responsibility Office and recent transactions on your case, please contact:

Client Services Call Centre
Monday to Friday, 8 am to 5 pm
For specific enforcement information.
Tel: 416-326-1817
Toll-free: 1-800-267-4330

Other service standards:

Annual Performance Report, External Service Standards, 2012 - 2013

Ministry of Community and Social Services Organizational Chart

How to contact us