Neil Young is a pharmacist and one of the owners of Young's Pharmacy, a family-owned business in Georgetown, Ontario. In 2006, Young's Pharmacy won two of the Toronto Association of Business Improvement Area's (TABIA) Ontario Mainstreet Achievement Awards in the categories of Customer Service and Employment.
Although the business has changed hands over the years, Young's Pharmacy has been serving customers in Southern Ontario since 1853. And, for this business, the key to their longevity simply comes down to quality customer service for everyone. Young says that the question they're always asking themselves is, "what can we do to make it easier for you to do business with us?"
The pharmacy moved to their current Georgetown location in 1992. At that time, they installed a ramp and automatic doors at the entrance as well as an accessible washroom for customers. They do their best to keep their aisles wide and clear. And they have a nurse on staff who makes house calls for customers with disabilities who can't get out to the pharmacy.
When asked if he's seen a return on the investment into the accessibility accommodations, Young says that it's difficult to determine what the dollar benefit might have been to the business. But he does note that the business has grown substantially since moving to the current location.
Young's Pharmacy also won the TABIA award in the Employment category. In the last few years they have hired a few employees with mental health disabilities. Young points out that, "we do our best to stretch to accommodate the people that we can."
Accessibility is a good investment for any business. It brings more customers through the door, encourages more tourists to visit Ontario, and removes barriers that keep skilled employees out of workplaces.