Russell: … the procedure for getting a photo health card.

Angelica: A photo health card, yes. Do you have a health card right now, sir?

Russell: I do.

Voiceover: My name is Russell Wood.

Russell: I was born with cerebral palsy. My left side is paralyzed. I can walk, but my left hand is in a tight fist. It's spastic cerebral palsy. Which means if I use my muscles in my right hand, my muscles in my left hand tighten up.

If somebody can hold the form for me, so I can write my name or whatever I have to write, would make it easier.

Minister Takhar: At ServiceOntario, we offer fast, friendly and easy access to Ontario government information and services. Making it easier starts with our knowledgeable customer service agents.

Continues as voiceover: They are trained to treat you with caring, fairness and respect. ServiceOntario is for everybody including people with disabilities. We are proud to provide excellent customer service for all Ontarians.

Monica: Individuals with disabilities usually like to maintain a sense of independence, and our customer service representatives are very mindful of that.

Angelica: A client came to the counter … I didn't know he was blind. So when it was time to finish the form he asked me if I can complete it for him; and I said sure, no problem.

Minister Meilleur: People with disabilities travel, shop and do business just like everyone else. By providing service that welcomes people with disabilities, we can offer better service to everyone. Treating all customers with individual respect and courtesy is at the heart of excellent customer service.

Monica: It's not about using velvet gloves around them, it's respecting their dignity and independence.

Russell: Treat them like anybody else. Because that's how I would want to be treated. I don't want to be treated differently because I'm disabled, I want to be treated like anybody else.

Voiceover: Serving people with disabilities is easy. To learn more, visit Ontario.ca/AccessON