[ Launch of Solution-s: January 30, 2009 ]

Madeleine Meilleur, Minister of Community and Social Services: Solution-s is the first agency to facilitate access to support and specialized clinical services in French and English to people with a dual diagnosis.

Jerry Casey, Coordinator, Crisis Intervention and Prevention Program (CIPP), Solution-s: One of the challenges that individuals with dual diagnosis have in accessing truly responsive services is the fact that they access services from two different ministries.

[ Services for people with a developmental disability are provided by the Ministry of Community and Social Services

Mental health and health care services are provided by the Ministry of Health and Long-Term Care ]

Casey: Their developmental services are generally covered under the Ministry of Community and Social Services, and their mental health and health care services through the Ministry of Health and Long-Term Care.

So, Solution-s and the Crisis Intervention and Prevention Program consult with individuals from across those two spectrums.

Jacques Pelletier, Executive Vice-President, Solution-s: We put into practice a holistic approach — bio/psycho/social, based on prevention; based on the capacities of the community.

[ Maude’s story ]

Pelletier: This person arrived at Montfort Hospital during a crisis one day — she beat up a lot of people, she did exceptional things at her residence. And so she was brought there and in a few weeks she was stabilized. But there was no more room for her, where she used to live.

[ From Montfort hospital to Champagne residence: Maude’s transition team ]

Pelletier: The hospital called us and asked: What do we do? We’ll do it — let’s get organized. Do you have a residence? Yes, it’s Ms. Patenaude’s. Let’s see how we can organize ourselves. We held a meeting.

Georgette Patenaude, Owner and Director, Champagne Residence: The social worker from the Montfort hospital called me, telling me “here is this person: …” and describes me (Maude’s) case.

Solution-s coordinates diverse services, programs and specialists to support Maude, including:

  • crisis intervention program
  • a social worker
  • hospital treatment staff
  • a psychiatrist, and
  • the Champagne Residence.

Georgette Patendaude: I met with Solution-s — the primary agency, the psychiatrist, the social worker; everyone that was going to give me the support needed.

The whole team works in the same direction. We support each other. If we say “Maude, this is your limit,” everybody manages the same way — it’s a tight framework. And that’s what she needs.

Brigid Fitzpatrick, Supervisor, Developmental Intervention, CIPP, Solution-s: Historically, she would react and get bad attention — she would do something bad and get bad attention. Now we’ve changed our focus that we … when she’s doing well, we build on that and she gets her attention there.

So together, we share the same philosophies and I think we work really well together.

Georgette Patenaude: We succeed very well.

Brigid Fitzpatrick: We try and create a life for Maude.

Georgette Patenaude: We love them very much, too.

Brigid Fitzpatrick: There’s a lot of love.

Georgette Patenaude: That’s what’s important.

[ Since her discharge, Maude has not returned to the hospital and now lives at the Champagne residence. Solution-s and a team of professional caregivers help Maude live an active, happy and productive life in her community. ]