February 7, 2007

Family Responsibility Office By The Numbers

Caseload

  • 187,149: the number of active cases at the Family Responsibility Office (FRO).
  • 1,500: the number of new cases the FRO gets each month. Although many cases are closed each month, new cases consistently exceed those that are closed.
  • 7,100: the number of cases where one parent lives outside Ontario, requiring the FRO to work with another jurisdiction to collect or make support payments.
  • 12: the number of years, on average, that each case remains open with the FRO.
  • Approximately 1/3 of FRO's total active cases are making some or no payments.


April 2006 - December 2006

  • $472 million: the total amount of payments collected on behalf of clients.
  • $28.6 million: the total amount of social assistance payments recovered.
  • 338,710: the number of calls dealt with by the FRO call centre.
  • 2,823,940: the number of weekday enquiries received by the FRO's automated telephone system.
  • 377,786: the number of weekend enquiries received by the FRO's automated telephone system.

Improvements since January 2004

  • More than $330 million: the amount recovered through the Credit Bureau Initiative
  • Almost 400,000: additional calls that have been handled by the FRO's new Customer Service Unit since February 2004. This represents a 35 per cent increase in the number of calls the FRO handles.
  • More than 238,000: new Personal Identification Numbers (PINs) issued to clients to access automated case information (24 hours a day, 7 days a week).
  • More than 18,000: additional cases the FRO can now take enforcement action on due to the number of cases updated from returned mail.


Working for Ontario's children and their families

  • The FRO has recovered $577.6 million after issuing 56,650 first notices of intention to suspend driver's licenses in the period from September 1997 to the end of December 2006.
  • 11: the number of enforcement measures, including reporting defaulting payors to the Credit Bureau, the FRO can use to ensure children and their families get the support they deserve.
  • 6: the number of measures available to the courts, including issuing Writs of Seizure and Sale, to ensure support payors live up to their family responsibilities.
-30-

Marc Despatie
Minister's Office
416-325-5219

Paul Doig
Communications and Marketing Branch
416-325-5187

Additional Information
Option Visit our media room for resources designed specifically for the media.


Alternative Formats
[PDF] [PDF Attachment Family Responsibility Office By The Numbers]
[Printer button] [Bottom printer link Printer-friendly version]
[Email button] [Bottom email link Email article this article to a friend]