March 19, 2007

Family Responsibility Office By The Numbers

Caseload

  • 187,573: the number of active cases at the Family Responsibility Office (FRO).
  • 1,500: the number of new cases the FRO gets each month.
  • 7,100: the number of cases where one parent lives outside Ontario, requiring the FRO to work with another jurisdiction to collect or make support payments.
  • 12: the number of years, on average, that each case remains open with the FRO.
  • Approximately 1/3 of FRO's total active cases are making some or no payments.

April 2006 - December 2006

  • $472 million: the total amount of payments collected on behalf of clients.
  • $28.6 million: the total amount of social assistance payments recovered.
  • 338,710: the number of calls dealt with by the FRO call centre.
  • 2,474,926: the number of weekday enquiries received by the FRO's automated telephone system.
  • 377,786: the number of weekend enquiries received by the FRO's automated telephone system.

Improvements since January 2004

  • More than $330 million: the amount recovered through the Credit Bureau Initiative
  • Almost 400,000: additional calls that have been handled by the FRO's new Customer Service Unit since February 2004. This represents a 35 per cent increase in the number of calls the FRO handles.
  • More than 238,000: new Personal Identification Numbers (PINs) issued to clients to access automated case information (24 hours a day, 7 days a week).
  • More than 30,000: additional cases the FRO can now take enforcement action on due to the number of cases updated from returned mail.

Goodparentspay.com Results

  • 5: the number of defaulting parents located through goodparentspay.com
  • 201: the number of tips from the public on the location of missing support payors.
  • 16,845,532: the number of hits since the site's inception in February 2007

Working for Ontario's children and their families

  • $577.6 million: recovered by the FRO after issuing 56,650 first notices of intention to suspend driver's licenses in the period from September 1997 to the end of December 2006.
  • 11: the number of enforcement measures, including reporting defaulting payors to the Credit Bureau, the FRO can use to ensure children and their families get the support they deserve.
  • 6: the number of measures available to the courts, including issuing Writs of Seizure and Sale, to ensure support payors live up to their family responsibilities.
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