May 1, 2015

2001-02

SDMT introduced at a cost of $400 million

2002

Provincial Auditor first points out issues with SDMT, including errors causing incorrect payments

2004

Provincial Auditor notes continued issues with SDMT, including performance and issues for frontline staff who use the technology

2004-05

SDMT Architecture Assessment conducted to determine how to improve maintainability, flexibility and operations, and reduce costs (annual cost of $73 million to maintain SDMT in 2004-05)

2009

Provincial Auditor continues to note issues with SDMT, including functionality issues and errors that require constant workarounds by caseworkers

2009

Ontario government launches major technology replacement project to update high-risk provincial technology platforms

2009

IBM/Cúram wins competitive procurement process to develop SAMS

2011

Provincial Auditor continues to express concerns about SDMT’s reliability and its known deficiencies, including internal controls and information to allow social assistance offices to manage program spending

Oct. 2013

Early training on SAMS completed for 1,500 local managers and subject matter experts

Dec. 2013

Additional funding of $3 million provided to municipal delivery agents to assist with additional costs incurred during preparation for implementation

Jan.-June 2014

Extensive end-user training provided to over 11,000 municipal and ministry staff who would be using the new SAMS system in approximately 257 offices

May 2014

Additional funding of $2 million provided to municipal delivery agents to assist with additional costs incurred during preparation for implementation

May-Sept 2014

Refresher training provided to all field staff

Summer 2014

60 additional temporary staff hired to support pre- and post-implementation activities for ODSP ($3.9 million for salaries/wages through March 2015). Training for all ODSP staff ($1.8 million).

Nov. 11, 2014

SAMS replaces SDMT as the social assistance delivery system. The cost of developing the new technology - from conception (Nov. 2009) to ‘go live’ (Dec. 2014) is $242 million

Dec. 8, 2014

Additional payment of $5 million to municipalities to support implementation costs

Jan. 12, 2015

Technical Working Group established, consisting of municipal and provincial frontline staff, managers and technical staff, to help the ministry identify and prioritize implementation challenges. Implementation costs from January to March 2015 include SAMS hosting, licensing and maintenance ($1.8 million) and ongoing post-implementation support ($6.9 million)

Feb. 10, 2015

Third-party review process initiated. PwC awarded contract

Feb. 10, 2015

Frontline Staff Working Group established to support Technical Working Group to get further input on system improvements from Ontario Works and ODSP frontline staff

March 19, 2015

Additional payment of $5 million to municipalities to support implementation costs

Apr.-Oct. 2015

Work begins to decommission SDMT to securely store historical data contained in the system in a read-only archive that will allow users to search and retrieve pertinent client information