The Accessibility Standards for Customer Service became law on January 1, 2008.
All businesses or organizations that provide goods or services to the public or to other third parties in Ontario are legally required to comply with the requirements of the standard.
The proposed Integrated Accessibility Regulation under the Accessibility for Ontarians with Disabilities Act, 2005 has now been posted for public review.
Ontario is working to make the province accessible to people with disabilities by 2025. See what these businesses and organizations are doing to break down barriers and improve accessibility for people of all abilities.
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