Understanding the standard

Guide to the Accessibility Standards for Customer Service, Ontario Regulation 429/07

Explains the formal meaning of the regulation and provides some examples to help describe its interpretation.

Pdf | Html

Terminology

A list of terms used in the customer service standard and what they mean

Html

Complying with the standard

Compliance Manual: Accessibility Standards for Customer Service, Ontario Regulation 429/07

A "how to" manual that offers compliance assistance information to obligated organizations.

Pdf | Html

Accessibility Standards for Customer Service: Summary of Requirements

Highlights in clear language what organizations need to know about the standards to comply.

Pdf | Html

Compliance Manual for Small Businesses and Organizations

A condensed version of the Compliance Manual, this resource offers suggestions on how to meet the requirements of the standard in a plain language format.

Pdf | Html

Training your staff about serving customers with disabilities

Training Resource: Accessibility Standards for Customer Service, Ontario Regulation 429/07

This resource will assist organizations to meet the training requirements of the customer service standard.

Pdf | Html

Training Resource for Small Businesses and Organizations: Accessibility Standards for Customer Service, Ontario Regulation 429/07

This training resource offers suggestions on how to meet the requirements of the standard in a plain language format.

Pdf | Html

How May I Help You? Welcoming Customers with Disabilities

(developed by the Government of Ontario and the Retail Council of Canada)

Html

Serve-Ability: Transforming Ontario's Customer Service

This e-learning course will improve the quality of your customer service, help you better serve customers with different disabilities and help you meet your legal obligations under the Accessibility Standards for Customer Service.

Voice our video.

Video transcript

Html

Reporting your compliance with the standard: Filing your accessibility report

Accessibility report

Many businesses and organizations will have to file accessibility reports to show that they are complying with the requirements of the standard. These are the questions for the accessibility report on the Accessibility Standards for Customer Service.

Html

Frequently asked questions about complying with the customer service standard

Additional information about reporting your compliance with the standard.

Html

How to file your organization's Accessibility Report

Follow our step-by-step instructions on how to file your organization's Accessibility Report.

Html

Information for municipalities

Questions and answers for municipalities

Additional information for municipalities and their obligations under the customer service standard is presented in a question and answer format.

Html