Ontario’s Accessibility Standard for Customer Service is not about physical changes to your premises — it’s simply about providing good customer service to everyone. Chances are, you’re already making the effort to ensure your organization is providing accessible customer service to people with disabilities.
Starting January 1, 2012, accessible customer service comes into effect for all Ontario businesses and organizations with one or more employee.
There are four things you need to do:
Here's a guide to get you started and a template you can fill in.
Get tools to help you train staff who serve customers or create customer service plans.
Keep a written copy of the plan on accessible customer service that you created in Step 1 and let your customers know that it’s available. If they ask, provide it in an accessible format like large print.
Also, keep a training log of the training you provided in Step 2. Keep track of who you trained, on what and when.
Tell us that you’ve met the standard. Use our Accessibility Compliance Reporting tool to file your report online. You have until December 31, 2012 to file your report. Here's how
Have you already gone through the steps?
Here's a shortcut to the tools you need.
Call: 1-866-515-2025
TTY: 1-800-268-7095
Have you completed everything? Here's a checklist to make sure you're ready.
This will help you:
Click on the image below to open as a PDF or view a text only version.
Becoming accessible means developing plans on how your organization will provide service to customers with disabilities. Here is a sample plan to help guide you.
Click on the image below to open as a PDF or view a text only version.
Review this checklist to make sure you’ve done everything.
Click on the image below to open as a PDF or view a text only version.
Customer Service Standard
Organizations with 20 or more employees
