Ontario’s new Accessibility Standard for Customer Service is not about physical changes to your premises — it’s simply about providing good customer service to everyone. Chances are, you’re already making the effort to ensure your organization is providing accessible customer service to people with disabilities.
Starting January 1, 2012, accessible customer service comes into effect for all Ontario businesses and organizations with one or more employee.
There are two things you need to do:
Here's a guide to get you started and a template you can fill in.
Get tools to help you train staff who serve customers or create customer service plans.
Have you already gone through the steps?
Here's a shortcut to the tools you need.
Call: 1-866-515-2025
TTY: 1-800-268-7095
Have you already completed everyting? Here's a checklist to make sure you're ready.
This will help you:
Click on the image below to open as a PDF or view a text only version.
Becoming accessible means developing plans on how your organization will provide service to customers with disabilities. Here is a sample plan to help guide you.
Click on the image below to open as a PDF or view a text only version.
Review this checklist to make sure you’ve done everything.
Click on the image below to open as a PDF or view a text only version.
Customer Service Standard
Organizations with 20 or more employees
