Tools for organizations with fewer than 20 employees
We’ve created four simple tools to help you get started on the Accessibility Standard for Customer Service. Download all four tools at once or click each tool to see it on your screen.
Getting Started Guide |
Template Plan |
Training Tips |
Checklist |
|
Additional Tools
For more detailed information, download the Employer Handbook or the Training Resource.
Employer Handbook |
Training Resource |
Checklist
Review this checklist to make sure you’ve done everything.
Click on the image below to open as a PDF or view a text only version.
Getting Started
This will help you:
- understand the Accessibility Standard for Customer Service and what you need to do
- create your plan on accessible customer service
- train your staff.
Click on the image below to open as a PDF or view a text only version.
Training Tips
Here you’ll find information to share with your staff so they can provide accessible customer service and welcome people with disabilities.
Click on the image below to open as a PDF or view a text only version.
Template Plan
Becoming accessible means developing plans on how your organization will provide service to customers with disabilities. Here is a sample plan to help guide you.
Click on the image below to open as a PDF or view a text only version.
Employer Handbook
This is an in-depth explanation of the Accessibility Standard for Customer Service and its requirements.
Click on the image below to open as a PDF or view a text only version.
Training Resource
This resource is a companion to our Training Tips. It provides in-depth information providing accessible customer service.
Click on the image below to open as a PDF or view a text only version.
Customer Service Standard
Organizations with 20 or more employees
