Here’s a short checklist to help you make sure you’ve done everything.

Step 1: Created and put in place an accessibility plan that:

• Considers a person’s disability when communicating with them
• Allows assistive devices such as wheelchairs, walkers and oxygen tanks
• Allows service animals
• Welcomes support persons
• Lets customers know when accessible services aren’t available
• Invites customers to provide feedback

Step 2: Trained your staff on accessible customer service

Step 3 : Put your plan in writing

• Let customers know how to find your plan (e.g., on your website)
• Offered your plan in accessible formats, like large print, if requested

Step 4: Reported your progress online