Public organizations

All public sector organizations are required to file an accessibility compliance report by December 31, 2015 to demonstrate that they are meeting their accessibility requirements.

  1. Find out what you need to do to comply

    Your requirements will vary depending on the size of your organization. When you file a report online, you will be asked to verify that you have completed the steps required to comply with Ontario’s accessibility laws. You’ll get a list of requirements that apply to your organization.

  2. Prepare to file your report
  3. Set-up/log-into a ONe-key account
    • Visit ONe-key to log into your existing account or sign up to file your report.
    • You will need a computer with Internet and email access.

The reporting system is compatible with:

  • Internet Explorer 7 (IE7) or higher
  • Firefox 19 or higher

Sample compliance report questions for public organizations

When filing your accessibility compliance report, note that:

  • the questions you will have to answer depend on the size of your organization
  • you will only see questions that apply to your organization

The questions below are not the actual accessibility compliance report questions. They are some sample questions to help you prepare for your report.

1-49 employees

If your organization has 1-49 employees, you will be required to answer questions similar to the ones below:

  • Is your organization providing ongoing training, as required under the Customer Service Standard?
  • Does your organization have written accessibility policies and a statement of commitment?
  • Has your organization established, implemented, maintained and posted a multi-year accessibility plan?
  • Does your organization incorporate accessibility when purchasing goods, services or facilities or provide an explanation if doing so is not possible?
  • Does your organization provide the required training on the Integrated Accessibility Standards Regulation?
  • Does your organization ensure that feedback processes are accessible to persons with disabilities by providing accessible formats upon request?
  • Does your organization provide its emergency procedures, plans or public safety information that it makes available to the public, in an accessible format upon request?
  • Does your organization notify its employees and the public about the availability of accommodations in its recruitment processes?
  • Does your organization provide employees with updated information about its policies to support its employees with disabilities?

In addition to the questions above, you need to answer questions similar to the ones below if they apply to your organization:

If your organization owns or operates any self-service kiosks

  • Does your organization incorporate accessibility features when designing, procuring or acquiring self-service kiosks?

If your organization has created a new website or significantly refreshed an existing website since January 1, 2014

  • Does your new internet website and the content on it conform to the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0 Level A?

If you are an educational or training institution

  • Does your organization have a process for providing educational or training resources, student records or program information in an accessible format?
  • Does your organization provide educators with accessibility awareness training related to accessible program or course delivery, and is the training kept on record?

If your organization produces educational or training textbooks for education or training institutions

  • Does your organization make accessible or conversion ready versions of textbooks available to educational or training institutions upon request?

If your organization is an educational or training institution with a library

  • Does your organization provide, procure or acquire by other means an accessible or conversion ready format of print, digital or multimedia resource upon request?

If you are a school board that provides transportation services

  • Do you ensure that integrated accessible school transportation services are provided for students with disabilities, or do you provide alternative accessible transportation when integrated transportation is not available?

If your organization provides conventional transportation services

  • Does your organization provide and keep a record of accessibility training for employees and volunteers on the use of:
    • accessibility features and equipment
    • acceptable modifications to deal with equipment failures
    • emergency response procedures for persons with disabilities
  • Does your organization ensure that a support person accompanying a person with a disability is not charged a fare when there is a demonstrated need for a support person?

50+ employees

If your organization has 50 or more employees you will be required to answer questions similar to the ones below:

  • Is your organization providing ongoing training, as required under the Customer Service Standard?
  • Does your organization provide accessible formats and communication supports in a timely manner to people with disabilities and at the same cost than others who ask for the same information?
  • Does your organization incorporate accessibility when purchasing goods, services or facilities or provide an explanation if doing so is not possible?
  • Does your organization provide the required training on the Integrated Accessibility Standards Regulation?
  • Does your organization ensure that feedback processes are accessible to persons with disabilities by providing accessible formats upon request?
  • Does your organization provide its emergency procedures, plans or public safety information that it makes available to the public, in an accessible format upon request?
  • Does your organization notify its employees and the public about the availability of accommodations in its recruitment processes?
  • Does your organization provide employees with updated information about its policies to support its employees with disabilities?

In addition to the questions above, you need to answer questions similar to the ones below if they apply to your organization.

If your organization has created a new website or significantly refreshed an existing website since January 1, 2014

  • Does your new internet website and the content on it conform to the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0 Level A?

If your organization produces educational or training textbooks for education or training institutions

  • Does your organization make accessible or conversion ready versions of textbooks available to educational or training institutions upon request?

If your organization is an educational or training institution with a library

  • Does your organization provide, procure or acquire by other means an accessible or conversion ready format of print, digital or multimedia resource upon request?

If you are a school board that provides transportation services

  • Do you ensure that integrated accessible school transportation services are provided for students with disabilities, or do you provide alternative accessible transportation when integrated transportation is not available?

If your organization provides conventional transportation services

  • Does your organization provide and keep a record of accessibility training for employees and volunteers on the use of:
    • accessibility features and equipment
    • acceptable modifications to deal with equipment failures
    • emergency response procedures for persons with disabilities
  • Does your organization ensure that a support person accompanying a person with a disability is not charged a fare when there is a demonstrated need for a support person?

Quick links

questions
Need help? Contact us.