Private and Non-Profit Organizations

If you’re a private or non-profit organization with 20 or more employees, you were required to file an accessibility report to tell us that you’ve met the Customer Service Standard by December 31, 2012.

In 2014 you will need to file a second compliance report to tell us that you’re continuing to meet the Customer Service Standard and also meeting your new accessibility requirements. File early and don’t wait until the end of the year.

Here are the questions you will be asked on the Customer Service Accessibility Compliance Report.

Step-by-step instructions

We have a guide to take private and non-profit organizations through the online reporting process step-by-step.

Get started

Visit ServiceOntario's ONe-Source for Business to log in and file your report.

To complete your Compliance Report, you will need a computer with Internet and email access. The reporting system is compatible with:

  • Internet Explorer 7 (IE7) or higher
  • Firefox 19 or higher

You will also need your 9-digit Business Number (BN9). Your BN9 is a number that identifies your organization with the Canada Revenue Agency (i.e., GST/HST, payroll deductions).

Organizations with more than one BN9 will need to file a separate report for each BN-9 with 20 or more employees.

Public Organizations

If you’re a public sector organization, you will need to file a compliance report to tell us that you’re continuing to meet the Customer Service Standard and also meeting your new requirements under the Integrated Accessibility Standards Regulation. Reports must be submitted by December 31, 2013.

Here are the questions you will be asked on your Accessibility Compliance Report.

Get started

Visit Service Ontario’s ONe-key website.
to log in and file your report.

To complete your Compliance Report, you will need a computer with Internet and email access. The reporting system is compatible with:

  • Internet Explorer 7 (IE7) or higher
  • Firefox 19 or higher

Step-by-step instructions

We have a guide to take public sector organizations through the online reporting process step-by-step.

When do I need to file my next report?

You’ll need to file your next Accessibility Compliance Report in 2015. To learn more about what you’ll need to do visit the AODA Compliance Wizard.

Quick links

questions
Need help? Contact us.