Private and non-profit organizations

If you’re a private or non-profit organization with 20 or more employees, you are required to file a 2014 accessibility compliance report.

Accessibility compliance wizard

To learn what requirements apply to you, visit ontario.ca/accessibilitycompliance. t only takes a few minutes to get a list of accessibility standards that apply to your organization.

File your 2014 accessibility compliance report now!

To complete your accessibility compliance report, you will need:

  • a computer with Internet and email access. The reporting system is compatible with:
    • Internet Explorer 7 (IE7) or higher
    • Firefox 19 or higher
  • your 9-digit Business Number (BN9).

Your BN9 is a number that identifies your organization with the Canada Revenue Agency (i.e., GST/HST, payroll deductions).
Organizations with more than one BN9 will need to file a report for each BN9 with 20 or more employees.

Public organizations

If you are a public sector organization, your next accessibility compliance report is due in 2015. You will need to file an accessibility compliance report to tell us that you’re continuing to meet the customer service standard and also meeting your new requirements under the Integrated Accessibility Standards Regulation. 

Accessibility compliance wizard

To learn what requirements apply to you, visit ontario.ca/accessibilitycompliance. It only takes a few minutes to get a list of accessibility standards that apply to your organization.

Get started

Visit ServiceOntario’s ONe-key website to log in and file your report. To complete your accessibility compliance report, you will need a computer with Internet and email access.

The reporting system is compatible with:

  • Internet Explorer 7 (IE7) or higher
  • Firefox 19 or higher

Step-by-step instructions

We have a guide to take public sector organizations through the online reporting process step-by-step.

When do I need to file my next report?

You’ll need to file your next accessibility compliance report in 2015. To learn more about what you’ll need to do to comply with Ontario's accessibility law, visit ontario.ca/accessibilitycompliance.

Sample reporting questions for private sector organizations

When filing your accessibility compliance report, note that:

  • the questions you will have to answer are determined by your organization’s sector and size
  • you will only be asked questions that apply to your organization

The questions below are not the actual accessibility compliance report. They are some sample questions to help you prepare for your report:

20 to 49 employees

  • Does your organization comply with the requirements of the customer service standard that came into effect on January 1, 2012?
  • Does your organization have policies, practices and procedures about providing goods or services to people with disabilities?
  • Have you established and documented a process to receive and respond to feedback from the public about how you provide goods or services to people with disabilities, as well as actions that you will take if you receive a complaint?
  • Do you ensure that every person listed below receives training about providing goods or services to people with disabilities:
    • every person who deals with the public or third parties on behalf of your organization, and
    • every person who participates in developing your policies, practices and procedures about providing goods or services.

50 or more employees

In addition to the sample questions listed above:

  • Do you make your accessibility policies available to the public?
  • When asked, do you provide tailored emergency response information for your employees who have disabilities?
  • Have you established, implemented, maintained and posted a multi-year accessibility plan?

If you have emergency information that you make available to the public:

  • When asked, do you provide emergency procedures, plans or public safety information to the public in an accessible format?

If you are an educational or training institution:

  • Do you provide accessibility awareness training to educators?
  • Do you keep a record of the training you have provided?
  • When asked, do you provide educational/training resources/materials, student records or course and program information in an accessible format?

If you are a library board:

  • Do you tell the public about the availability of accessible materials?
  • When asked, do you provide access to these materials?

If your organization has self-serve kiosks:

  • Do you consider accessibility features when designing and/or buying self-service kiosks?

If you have or are planning to have a website:

  • Do your new internet websites and the content in them conform to the World Wide Web Consortium Web content Accessibility Guidelines (WCAG) 2.0 Level A?

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