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Starting January 1, 2012, the Accessibility Standard for Customer Service comes into effect for all Ontario businesses and organizations with one or more employees.

Also starting in January, organizations with 20 or more employees have to report on their accessibility. You have until December 31, 2012 to file your report.

Use our Accessibility Compliance Reporting tool to file your report online. The reporting tool is on ServiceOntario’s ONe-Source for Business website.

Step one: Create your One-Source account

The first thing you’ll need to do is set up your ONe-Source account. (You may already have one if you have used ONe-Source services before.)

Here’s how to create your ONe-Source account:

• Visit ServiceOntario’s ONe-Source for Business.



• On the right side of the page, you’ll see My Account. Click on Sign-up.



• Create your ID and password. Click on Continue.



• Set your recovery questions. Click on Continue.



• Review the Terms and Conditions of Use. Enter your Password and click on I agree.



• Complete your ONe-Source for Business profile. Click on Create My Account.

Step two: Complete, certify and submit your accessibility report

Now that you have created your ONe-Source account, you are ready to complete, certify and submit your accessibility report.

• Click on the AODA Reporting tab and follow the prompts.