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Making Ontario Accessible

One in seven people in Ontario have a disability. Over the next 20 years, that number will rise as the population ages.

Creating a province where every person who lives or visits can participate fully makes good sense — for our people, our businesses and our communities.

Ontario’s businesses, organizations and communities are working to become more accessible and inclusive to people with disabilities … just watch!

What's new in 2014

Deadline Extension - Comment on Proposed Changes to the Customer Service Standard

The Accessibility Standards Advisory Council/Standard Development Committee (ASAC/SDC) is reviewing the Accessibility Standard for Customer Service. The committee has developed proposed changes and is asking for public comment before finalizing its recommendations to government. To provide individuals and organizations with additional time to submit feedback, the deadline for providing public comment on the proposed changes to the Customer Service Standard has been extended from April 16, 2014 to May 22, 2014. Click to review the proposed changes and submit your feedback.


New accessibility requirements came into force on January 1, 2014 for the public sector and large Ontario businesses.

Find out what you need to do.

Large Ontario businesses will also need to file a second compliance report in 2014.  File your report early and don’t wait until the end of the year.

Of interest

Ontario’s Building Code has been amended to include enhancements to accessibility in buildings.  As of January 1, 2015, new construction and renovations will be subject to updated accessibility requirements. Learn more about the changes to Ontario’s Building Code.

Policy Guidelines for the Design of Public Spaces

Dean Mayo Moran to Review Ontario's Accessibility Laws

New Council to Help Make Ontario Even More Accessible

Sign up here to get updates on the accessibility standards.

What if a business is not providing accessible customer service? Here's what you can do.

We have many resources to help you meet accessibility requirements.

Please note:

Many individuals and companies are now offering consulting services on accessibility matters including compliance with the requirements of the Accessibility for Ontarians with Disabilities Act and the standards.

The Accessibility Directorate of Ontario, the Ministry of Economic Development, Employment and Infrastructure, and the Government of Ontario do not endorse any accessibility consultant, including their advice, opinions or recommendations.

Four more accessibility standards

Employment Standard


Expanding Ontario's labour pool and welcoming people with disabilities into more workplaces

Learn more

Information and Communications

Information and

Giving people with disabilities access to more of the information we all depend on

Learn more



Making it easier for people with disabilities to get where they need
to go

Learn more

Built Environment

Design of Public Spaces (Built Environment)

Removing barriers in new buildings and outdoor spaces for people with

Learn more

Service Commitments

Accessibility Directorate of Ontario is committed to providing high-quality services to you.

Find out more about our service commitments for 2013-14.