One in seven people in Ontario have a disability. Over the next 20 years, that number will rise as the population ages.
Creating a province where every person who lives or visits can participate fully makes good sense — for our people, our businesses and our communities.
Ontario’s businesses, organizations and communities are working to become more accessible and inclusive to people with disabilities … just watch!
Proposed Changes to the Customer Service Standard
The Accessibility Standards Advisory Council/Standards Development Committee is reviewing the Accessibility Standard for Customer Service.
The public feedback period on the Accessibility Standards Advisory Council/Standards Development Committee’s initial proposed changes to the Customer Service Standard is now closed.
The committee thanks members of the public who provided feedback and contributed toward improving accessibility in Ontario.The committee is reviewing the public’s comments to finalize its proposed revisions to the Customer Service Standard. The committee will submit its final recommendations to the Government of Ontario for its consideration. The final proposed changes from the committee will be published online for your information. Keep reading about the Proposed Revisions to the Customer Service Standard.
New accessibility requirements came into force on January 1, 2014 for the public sector and large Ontario businesses.
The accessibility compliance wizard will help you find out what you need to do to comply with Ontario’s accessibility laws.
Before you start, please keep in mind that:
The “Restart” button restarts the wizard, without saving your answers.
It is located at the left of the “Next” button.
Previous answers are carried over to the next screen and appear above the new questions.
At the end, depending on your browser, you can save the personalized summary by selecting File, then Save As/Save Page As or by using a keyboard shortcut:
Large Ontario businesses will also need to file a second compliance report in 2014. File your report early and don’t wait until the end of the year.
Ontario’s Building Code has been amended to include enhancements to accessibility in buildings. As of January 1, 2015, new construction and renovations will be subject to updated accessibility requirements. Learn more about the changes to Ontario’s Building Code.
Sign up here to get updates on the accessibility standards.
What if a business is not providing accessible customer service? Here's what you can do.
Many individuals and companies are now offering consulting services on accessibility matters including compliance with the requirements of the Accessibility for Ontarians with Disabilities Act and the standards.
The Accessibility Directorate of Ontario, the Ministry of Economic Development, Employment and Infrastructure, and the Government of Ontario do not endorse any accessibility consultant, including their advice, opinions or recommendations.
Expanding Ontario's labour pool and welcoming people with disabilities into more workplaces
Giving people with disabilities access to more of the information we all depend on
Making it easier for people with disabilities to get where they need
Removing barriers in new buildings and outdoor spaces for people with
Accessibility Directorate of Ontario is committed to providing high-quality services to you.
Find out more about our service commitments for 2013-14.