Making Ontario Accessible
One in seven people in Ontario have a disability. Over the next 20 years, that number will rise as the population ages.
Creating a province where every person who lives or visits can participate fully makes good sense — for our people, our businesses and our communities.
Ontario’s businesses, organizations and communities are working to become more accessible and inclusive to people with disabilities … just watch!
Customer Service Standard
Ontario businesses must provide accessible customer service.
If you have 20 or more employees, you also have to file a report by December 31, 2012 to let us know how you are doing.
What's next
Ontario has four other accessibility standards.
The Wizard makes it easy to find out what you need to do and when. It only takes five minutes.
Of interest
New Council to Help Make Ontario Even More Accessible
Sign up here to get updates on the accessibility standards.
What if a business is not providing accessible customer service? Here's what you can do.
See innovative designs on improving accessibility for those with disabilities. Watch videos of the first Innovative Designs for Accessibility competition.
Please note:
Many individuals and companies are now offering consulting services on accessibility matters including compliance with the requirements of the Accessibility for Ontarians with Disabilities Act and the standards.
The Accessibility Directorate of Ontario, the Ministry of Economic Development, Trade and Employment, and the Government of Ontario do not endorse any accessibility consultant, including their advice, opinions or recommendations.
Four more accessibility standards
Employment
Expanding Ontario's labour pool and welcoming people with disabilities into more workplaces
Information and
Communications
Giving people with disabilities access to more of the information we all depend on
Built Environment
Removing barriers in new buildings and outdoor spaces for people with
disabilities
