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Table of Contents

A Guide to the Integrated Accessibility Standards Regulation

Introduction

Why Accessibility? It’s Just Good Business
Accessibility Benefits Everyone
Affected Businesses and Organizations
How to Read this Guide

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Part 1 - General Requirements

Overview

Section 1

Purpose of the Regulation

Integrated Accessibility Standard
Ontario Human Rights Code

Section 2

Definitions

Section 3

Establishment of Accessibility Policies

Requirement as Stated in the Regulation
Intent of this Requirement
Implementing the Requirement
Statement of Commitment
Accessibility Policies
Developing an Accessibility Policy
Customer Service Standard Principles
Content and Format of Policies
Documentation of Policies
Availability of Policies
Maintaining Accessibility Policies

Section 4

Accessibility Plans

Requirement as Stated in the Regulation
Intent of this Requirement
Implementing the Requirement
Accessibility Plans
Developing a Multi-year Accessibility Plan
Assessing the Organization
Drafting a Multi-Year Accessibility Plan
Making an Accessibility Plan Public
Reviewing and Updating the Accessibility Plan
Additional Requirements for Transportation Service Providers
Additional Requirements for Designated Public Sector Organizations
Consulting with People with Disabilities
Preparing an Annual Public Status Update

Section 5

Procuring or Acquiring Goods, Services or Facilities
Requirement as Stated in the Regulation
Intent of this Requirement
Implementing the Requirement
Accessibility Features and Criteria
Features
Criteria
Determining Practicability

Section 6

Self-Service Kiosks
Requirement as Stated in the Regulation
Intent of this Requirement
Implementing the Requirement
About Self-Service Kiosks Self-Service Kiosks Accessibility Features
Regulatory Requirement for Designated Public Sector Organizations
Regulatory Requirement for Private and Not-for-Profit Organizations

Section 7

Training
Requirement as Stated in Regulation
Intent of this Requirement
Implementing the Requirement
Who Should Receive Training
Training Based on Duties
Training Formats and Methods
Timing of Training
Record of Training
Information for Educators and Transportation Service Providers

Section 8

Exemption from Filing Accessibility Reports
Requirement as Stated in the Regulation
Intent of this Requirement
When do Organizations Have to Comply
Implementing the Requirement

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Part 2 - Information and Communications Standard

Overview
Ontario Human Rights Code
Requirements under the Information and Communications Standard

Section 9

Definitions and Exceptions

Definitions
Exceptions
Application of Exception

Section 10

Application

Section 11

Feedback
Requirement as Stated in the Regulation
Intent of this Requirement
Implementing the Requirement
Receiving and Responding to Feedback
Feedback from the Public
Feedback from Employees
Customer Service Standard Feedback Requirement
Creating an Accessible Feedback Process
Accessible Formats and Communication Supports

Section 12

Accessible Formats and Communication Supports
Requirement as Stated in the Regulation
Intent of this Requirement
the Requirement
About Accessible Formats and Communication Supports
Consulting with the Person Making the Request
Unconvertible Information
Meeting Requests in a Timely Manner
Providing Information at No Additional Cost
Public
Notification

Section 13

Emergency Procedures, Plans or Public Safety Information
Requirement as Stated in the Regulation
Intent of this Requirement
Implementing this Requirement
What is Emergency and Public Safety Information?
What is “As Soon As Practicable?”
Current Practices for Emergency Plans

Section 14

Accessible Websites and Web Content
Requirement as Stated in the Regulation
Intent of this Requirement
Implementing the Requirement Terminology
What is WCAG?
What does Level A and Level AA mean?
What does new website and content mean?
What does practicable mean?
Website Information Posted Prior to 2012
Website Information Posted After 2012
Availability of Commercial Software and Tools
Technological Capability
Projects Planned Prior to January 1, 2012
Staggered Timelines for Compliance

Section 15

Educational and Training Resources and Materials
Requirement as Stated in the Regulation
Intent of the Requirement
Implementing the Requirement
Notification of Need
Resources and Materials
Student Records and Program Information

Section 16

Training to Educators
Requirement as Stated in the Regulation
Intent of this Requirement
Implementing the Requirement
Accessibility Awareness Training
Training Record
Relationship with General Training Requirement

Section 17

Producers of Educational or Training Material
Requirement as Stated in the Regulation
Intent of this Requirement
Implementing the Requirement
Unconvertible Information

Section 18

Libraries of Educational and Training Institutions
Requirement as Stated in the Regulation
Intent of this Requirement
Implementing the Requirement
Availability of Information
Unconvertible Information

Section 19

Public Libraries
Requirement as Stated in the Regulation
Intent of this Requirement
When do Organizations have to Comply
Special Collections, Rare Books and Archival Materials
Notification

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Part 3 – Employment Standard

Overview
Ontario Human Rights Code
Requirements under the Employment Standard

Section 20

Scope and Interpretation
Requirement as Stated in the Regulation
Intent of this Requirement
Implementing the Requirement

Section 21

Schedule
Requirement as Stated in the Regulation
Intent of this Requirement
Implementing the Requirement

Section 22

Recruitment General
Requirement as Stated in the Regulation
Intent of this Requirement
Implementing the Requirement

Section 23

Recruitment, Assessment Or Selection Process
Requirement as Stated in the Regulation
Intent of this Requirement
Implementing the Requirement

Section 24

Notice to Successful Applicants
Requirement as Stated in the Regulation
Intent of this Requirement
Implementing the Requirement

Section 25

Informing Employees of Supports
Requirement as Stated in the Regulation
Intent of this Requirement
Implementing the Requirement

Section 26

Accessible Formats and Communication Supports For Employees
Requirement as Stated in the Regulation
Intent of this Requirement
Implementing the Requirement
Workplace Information
Documenting Accessible Formats and Communications Supports

Section 27

Workplace Emergency Response Information
Requirement as Stated in the Regulation
Intent of this Requirement
Implementing the Requirement
When to Provide Individual Workplace Emergency Response Information
Developing Individual Workplace Emergency Response Information
When an Employee Needs Assistance
Reviewing Individualized Workplace Emergency Response Information
Documenting Individualized Workplace Emergency Response Information

Section 28

Documented Individual Accommodation Plans
Requirement as Stated in the Regulation Intent of this Requirement
Implementing the Requirement
Developing Individual Accommodation Plans
Why Reviews are Required
Additional Information for Individual Accommodation Plans

Section 29

Return to Work Process
Requirement as Stated in the Regulation
Intent of this Requirement
Implementing the Requirement

Section 30

Performance Management
Requirement as Stated in the Regulation
Intent of this Requirement
Implementing the Requirement
What is Performance Management?

Section 31

Career Development and Advancement
Requirement as Stated in the Regulation
Intent of this Requirement
Implementing the Requirement
Career Development and Advancement and Individual Accommodation Plans

Section 32

Redeployment
Requirement as Stated in the Regulation
Intent of this Requirement
Implementing the Requirement
Redeployment and Individual Accommodation Plans

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Part 4 – Transportation Standard

Overview
Ontario Human Rights Code
Requirements under the Transportation Standard
Section 33 – Definitions
Sections 34 - 40 — General Requirements for Conventional and Specialized Transportation Service Providers
Sections 41- 43 — Accessibility Plans
Sections 44 - 52 — General Requirements for Conventional Transportation Service Providers
Sections 53 - 62 — Technical Requirements for Conventional Transportation Service Providers
Sections 63 - 74 — Specialized Transportation Service Providers
Sections 75 - 77 — Other Transportation Services
Sections 78 - 80 — Duties of Municipalities and Taxicabs

Section 33

Definitions

Section 34

Availability of Information On Accessibility Equipment
Requirement as Stated in the Regulation
Intent of this Requirement
When do Organizations have to Comply
Implementing the Requirement
Accessible Formats

Section 35

Non-Functioning Accessibility Equipment
Requirement as Stated in the Regulation
Intent of this Requirement
When do Organizations have to Comply
Implementing the Requirement

Section 36

Accessibility Training
Requirement as Stated in the Regulation
Intent of this Requirement
When do Organizations have to Comply
Implementing the Requirement
Training Schedule
Training Records
Content
Safe use of equipment
Barriers to accessibility or failure of accessibility equipment
Procedures for emergencies

Section 37

Emergency Preparedness and Response Policies
Requirement as Stated in the Regulation
Intent of this Requirement
When do Organizations have to Comply
Implementing the Requirement
Developing Policies
Availability to Public

Section 38

Fares, Support Persons
Requirement as Stated in the Regulation
Intent of this Requirement
When do Organizations have to Comply
Implementing the Requirement
No Fare Charged
Demonstrating the Need for a Support Person
Giving the Designation

Section 39

Transition — Existing Contracts
Requirement as Stated in the Regulation
Intent of this Requirement
When do Organizations have to Comply
Implementing the Requirement

Section 40

Transition — Existing Vehicles
Requirement as Stated in the Regulation
Intent of this Requirement
When do Organizations have to Comply
Implementing the Requirement
No Retrofit Requirement
Requirements Regarding Modifications/Upgrades
Exemption
Structural Integrity

Section 41

Accessibility Plans — Conventional Transportation Services
Requirement as Stated in the Regulation
Intent of this Requirement
When do Organizations Have to Comply
Implementing the Requirement
Customer Feedback
Public Meetings
Providers of both Conventional and Specialized Services
Other Accessibility Plan Requirements

Section 42

Accessibility Plans — Specialized Transportation Services
Requirement as Stated in the Regulation
Intent of this Requirement
When do Organizations have to Comply
Implementing the Requirement
Estimating Demand
Reducing Waiting Times
Other Accessibility Plan Requirements

Section 43

Accessibility Plans – Conventional And Specialized Transportation Services
Requirement as Stated in the Regulation
Intent of this Requirement
When do Organizations have to Comply
Implementing the Requirement
Other Accessibility Plan Requirements

Section 44

General Responsibilities
Requirement as Stated in the Regulation
Intent of this Requirement
When do Organizations have to Comply
Implementing the Requirement
Using Ramps, Bridge Plates and Lifts
Providing Adequate Time
Safe Storage of Mobility Aids and Mobility Assistive Devices
Allowing Medical Aids <
Ensuring Safety
Providing Accessible Information

Section 45

Alternative Accessible Method of Transportation
Requirement as Stated in the Regulation
Intent of this Requirement
When do Organizations have to Comply
Implementing the Requirement
Alternative Accessible Method of Transportation
Exemptions

Section 46

Fares
Requirement as Stated in the Regulation
Intent of this Requirement
When do Organizations have to Comply
Implementing the Requirement
Fares
Accessible Fare Payment Options

Section 47

Transit Stops
Requirement as Stated in the Regulation
Intent of this Requirement
Implementing the Requirement
Who Decides
What vehicles
Barriers

Section 48

Storage of Mobility Aids And Mobility Assistive Devices
Requirement as Stated in the Regulation
Intent of this Requirement
Implementing this Requirement
Storage in Passenger Compartments
Storing in Baggage Compartments
Charging Fees

Section 49

Courtesy Seating
Requirement as Stated in the Regulation
Intent of this Requirement
Implementing the Requirement
Clearly Marked Seating
Location
Communications Strategy

Section 50

Service Disruptions
Requirement as stated in the Regulation
Intent of this Requirement
Implementing the Requirement
Route Changes Known in Advance
Accessible Information

Section 51

Pre-Boarding Announcements
Requirement as Stated in the Regulation
Intent of this Requirement
Implementing the Requirements
Verbal Requirements
Electronic Requirements

Section 52

On-Board Announcements
Requirement as stated in the Regulation
Intent of this Requirement
Implementing the Requirement
Verbal Requirements
Electronic Requirements

Sections 53 – 62

Conventional Transportation Service Providers – Technical Requirements
Overview
Examples of how technical requirements may apply to vehicles manufactured before January 1, 2013
Exemption – Structural Integrity

Section 53

Grab Bars, Handholds, Handrails, Stanchions
Requirement as Stated in the Regulation
The Intent of this Requirement
Implementing the Requirement
Exemptions
Structural Integrity
Vehicles Regulated under Ontario Regulation 629

Section 54

Floors and Carpeted Surfaces
Requirement as Stated in the Regulation
Intent of this Requirement
Implementing the Requirement
Floor surfaces
Carpeted Surfaces
Exemption
Vehicles Regulated under Ontario Regulation 629

Section 55

Allocated Mobility Aid Spaces
Requirement as Stated in the Regulation
Intent of this Requirement
Implementing the Requirement
Location
Dimensions
Mobility Aid Securement Devices
Use by Other Passengers
Exemptions
Structural Integrity
Vehicles Regulated under Ontario Regulation 629

Section 56

Stop Requests and Emergency Response Controls
Requirement as Stated in the Regulation
Intent of this Requirement
Implementing this Requirement
Location
Accessible Control Standards
Auditory and Visual Indicators
Location
Colour Contrast
Tactile Information

Section 57

Lighting Features

Requirement as Stated in the Regulation
Intent of this Requirement
Implementing the Requirement
Lighting Requirements
Ground Level Lighting
Protecting from Glare
Exemptions
Structural Integrity
Vehicles Regulated under Ontario Regulation 629

Section 58

Signage
Requirement as Stated in the Regulation
Intent of this Requirement
Implementing the Requirement
Signage Information
Signage Requirements and Characteristics
Signage must include all of the following components:

Section 59

Lifting Devices, Ramps, or Portable Bridge Plates
Requirement as Stated in the Regulation
The Intent of this Requirement
Implementing the Requirement
Lifting Device, Ramp, Portable Bridge Plate Requirements
Exemption
Vehicles Regulated under Ontario Regulation 629

Section 60

Steps
Requirement as Stated in the Regulation
The Intent of this Requirement
Implementing the Requirement
Edging
Surfaces
Heights and Depths
Exemption
Vehicles Regulated under Ontario Regulation 629

Section 61

Indicators and Alarms
Requirement as Stated in the Regulation
Intent of this Requirement
Implementing the Requirement
Warning Indicators and Alarms
Warning Lamps
Warning Alarms
Using the Lights and Alarms
Exemptions
Structural Integrity
Vehicles Regulated under Ontario Regulation 629

Section 62

Rail Cars
Requirement as Stated in the Regulation
Intent of this Requirement
Implementing the Requirement
Mobility Aid Accessible Rail Car
Accessible Washroom
Exemption
Structural Integrity

Section 63

Categories of Eligibility
Requirement as Stated in the Regulation
Intent of this Requirement
When do Organizations have to Comply
Implementing the Requirement
Categories of Eligibility
Unconditional Eligibility
Temporary Eligibility
Conditional Eligibility
Offering Consistency
Denying Requests

Section 64

Eligibility Application Process
Requirement as Stated in the Regulation
Intent of this Requirement
Implementing the Requirement
Application Waiting Period
Providing Accessible Formats
Re-assessing Eligibility
Appealing the Process
Deciding within 30 days
Upholding the original decision
Collecting Personal Information

Section 65

Emergency or Compassionate Grounds
Requirement as Stated in the Regulation
Intent of this Requirement
When do Organizations have to Comply
Implementing the Requirement
Applying for Emergency or Compassion Grounds
Collecting Personal Information

Section 66

Fare Parity
Requirement as Stated in the Regulation
Intent of this Requirement
Implementing the Requirement
Providing Fare Parity
Same provider
Different providers
Structuring Fares
Paying Fares

Section 67

Visitors
Requirement as Stated in the Regulation
Intent of this Requirement
When do Organizations have to Comply
Implementing the Requirement
Eligibility for Service
Developing Criteria for Visitors
Collecting Personal Information

Section 68

Origin to Destination Services
Requirement as Stated in the Regulation
Intent of this Requirement
When do Organizations have to Comply
Implementing the Requirement
Origin to Destination
Example of “feeder” service
Using what is available and accessible

Section 69

Coordinated Service
Requirement as Stated in the Regulation
Intent of this Requirement
When do Organizations have to Comply
Implementing the Requirement
Coordinated Stops and Drop Off Locations

Section 70

Hours of Service
Requirement as Stated in the Regulation
Intent of this Requirement
Implementing the Requirement
Separate Transportation Service Providers
One Specialized Transportation Provider for Several Municipalities
Same Transportation Service Provider

Section 71

Bookings
Requirement as Stated in the Regulation
Intent of this Requirement
When do Organizations have to Comply
Implementing the Requirement
Same Day Service
Next Day Services and Advance Bookings
Accessible Booking

Section 72

• Trip Restrictions
  Requirement as Stated in the Regulation
  Intent of this Requirement
  When do Organizations have to Comply
  Implementing the Requirement
  No Restrictions on Requests for Trips
  No Unreasonable Policies or Practices
  Reasonable Limits on Use of Services
  

Section 73

Service Delays
Requirement as Stated in the Regulation
Intent of this Requirement
When do Organizations have to Comply
Implementing the Requirement
Purpose of Notification
Defining a Service Delay
Examples
Unexpected delays
Predictable delays
Communicating a Delay

Section 74

Companions and Children
Requirement as Stated in the Regulation
Intent of this Requirement
When do Organizations have to Comply
Implementing the Requirement
Travelling with Companions
Travelling with Dependent Children

Section 75

School Transportation
Requirement as Stated in the Regulation
Intent of this Requirement
Implementing the Requirement
Providing Accessible Transportation
Alternative Accessible Transportation
Providing Transportation Supports
Identification of Students with Disabilities
Developing Individual School Transportation Plans
Roles and Responsibilities
Definitions

Section 76

Public Sector Organizations
Requirement as Stated in the Regulation
Intent of this Requirement
Implementing the Requirement
Definitions
Accessible Transportation Services

Section 77

Ferries
Requirement as Stated in the Regulation
Intent of this Requirement
When do Organizations have to Comply
Implementing the Requirement Federal Code of Practice Requirements
Integrated Accessibility Standards Regulation Requirements

Section 78

Duties of Municipalities - General
Requirement as Stated in the Regulation
Intent of this Requirement
When do Organizations have to Comply
Implementing the Requirement
Consultation
Planning for Accessible Bus Stops and Shelters
Third Party Contracts

Section 79

Duties of Municipalities – Accessible Taxicabs
Requirement as Stated in the Regulation
Intent of this Requirement
When do Organizations have to Comply
Implementing the Requirement
Consultation
Progress and Steps

Section 80

Duties of Municipalities – Taxicabs

Requirement as Stated in Regulation
The Intent of this Requirement
Implementing the Requirement
Fees and Fares
Taxicab Information
Information on Bumpers
Information for Passengers

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Appendix A

Glossary
Purpose
Terms and definitions

 

See also: Part 1: General Requirements Part 2: Information and Communications Part 3: Employment Part 4 : Transportation Glossary See entire document.