The Accessibility Standard for Transportation will make it easier for everyone to travel in Ontario.

The standard applies to:

The requirements of this standard are comprehensive. Some of the requirements went into effect in 2011. The other requirements are being phased in between now and 2017.

Here are some of the highlights:

Conventional and specialized transportation services

The standard has several requirements that apply to conventional and specialized transportation service providers. For example, both:

  • must make information on accessibility equipment and features of their vehicles, routes and services available to the public
  • cannot charge a fare to a support person when the person with a disability requires a support person to accompany them on the conventional or specialized transportation service

Conventional transportation services

Requirements include:

  • providing clearly marked courtesy seating for people with disabilities
  • not charging people with disabilities a higher fare than people without disabilities, and not charging for storing mobility aids or mobility assistive devices, such as wheelchairs or walkers
  • technical requirements for lifting devices, steps, grab bars/handrails, floor surfaces, lighting, signage, etc.
  • providing verbal and visual announcements of routes and stops on vehicles

Specialized transportation services

Requirements include:

  • developing an eligibility application process including an independent appeal process
  • charging fares that are no higher than the fares charged for conventional transit where they are both operated by the same service provider
  • providing the same hours and days of service as those offered by conventional transit where they are both operated by the same service provider

Other transportation services


Public school boards

Public school boards that provide transportation services for students must provide integrated accessible school transportation services when possible.

When that is not possible, or it is not the best option for a student because of the nature of their disability or safety concerns, then the school board must provide appropriate alternative accessible transportation services.

Hospitals, colleges and universities

When requested, hospitals, colleges and universities that provide transportation services must provide accessible vehicles or equivalent services.

Municipalities

Municipalities that licence taxicabs must ensure that owners and operators of taxicabs do not charge higher fares or additional fees to a passenger with a disability.

Every municipality must consult with the public to determine the proportion of accessible taxis required in the community.

Ferries

The standard outlines requirements for ferries that operate only within Ontario provide passenger transportation services available to the public and weigh 1,000 tonnes or more.

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Go to the accessibility compliance wizard to find out exactly what you have to do and when.

Other accessibility requirements

The Accessibility Standard for Transportation is part of a larger regulation called the Integrated Accessibility Standards Regulation.

It includes some general requirements that organizations must follow including:

  • planning for accessibility
  • training staff to comply with the accessibility standards.

Find out more.

Learn more

Read our summaries of the requirements of the Regulation.

Get detailed information on the requirements. Read our policy guidelines.

You can find out more about the Accessibility Standard for Transportation by reading the Integrated Accessibility Standards Regulation 191/11.


Please note: Many individuals and companies are now offering consulting services on accessibility matters including compliance with the requirements of the Accessibility for Ontarians with Disabilities Act and the standards.

The Accessibility Directorate of Ontario, the Ministry of Economic Development, Employment and Infrastructure, and the Government of Ontario do not endorse any accessibility consultant, including their advice, opinions or recommendations.