Physical disabilities

There are many types and degrees of physical disabilities. Not all physical disabilities require a wheelchair.

People who have arthritis, heart or lung conditions or amputations may also have difficulty with moving, standing or sitting.

It may be difficult to identify a person with a physical disability.

Tips on how to interact with people with physical disabilities

• Speak normally and directly to your customer. Don't speak to the person who is with them.
• People with physical disabilities often have their own ways of doing things. Ask before you help.
• Be patient. People will tell you what they need.
• Don't touch assistive devices, including wheelchairs, unless it's an emergency.
• Tell the person about accessible features in the surrounding area (automatic doors, accessible washrooms, etc.).
• Remove obstacles and rearrange furniture so they have clear passage.