Providing accessible customer service starts with asking a simple question, "How can I help? Those are four great words. Four great words because they apply to anything." Watch our video How can I help? You can watch it in four short clips or by downloading the whole video Avi (2.2 GB) Quicktime (2.2 GB) Windows Media(400 MB) |
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How can I help? What does disability mean to you? |
How can I help? How do we take down barriers and make Ontario accessible? |
How can I help? What do I need to do to provide accessible customer service? |
How can I help? Why is accessibility important and how do I get started? |
There are many simple things you can do to make your business or organization more accessible to people with disabilities. Here are some practical tips on how to:
- make buildings and spaces accessible
- make information accessible
- make your workplace accessible
- plan an accessible meeting
- understand the universal symbols of accessibility
Ontario is working to make the province accessible to people with disabilities by 2025. Businesses and organizations across the province are already making strides to break down barriers and improve accessibility for customers of all abilities.
Watch our videos to find out more.
- Making the arts accessible
- Making business accessible
- Making communities accessible and welcoming to all
- Making homes accessible
- Making learning accessible
- Making recreation accessible
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Learn more Be sure to watch our how-to videos for more accessibility tips and advice. Serve-Ability: Transforming Ontario’s Customer Service is an e-Learning course to help you better serve customers with disabilities. (It will take approximately 45 minutes to complete.) How May I Help You? Welcoming Customers with Disabilities is an e-Learning course developed by the Government of Ontario and the Retail Council of Canada. |
Customer Service Standard
Understanding Accessibility
