The Family Responsibility Office (FRO) is committed to delivering excellent service. Your feedback is important to me and helps us serve you better.

Your case contact is best equipped to resolve your case-specific questions and concerns, but if you have an unresolved issue or service complaint, you can also connect with me:

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We acknowledge emails and online messages within two business days and answer or resolve them within 15 business days.

If we can’t answer your question right away, we will send you an estimated date of when we can answer it within 15 business days.


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Write

Susan Erwin, Director
Family Responsibility Office
Ministry of Community and Social Services
PO Box 200 STN A
Oshawa ON
L1H 0C5

Fax: 416-240-2401