Important
When writing to us, always include the support payor's:
- full name (including first and last names), and
- seven-digit case number.
You will find the case number at the top of the first page of the Support Deduction Notice.
General information for employers and income sources is available by calling our toll-free 24-Hour Automated Information Line at:
- 1-800-267-7263, or
- 416-326-1818 (if you are in the Greater Toronto Area).
To speak to client services staff, please call our Employer Hotline at:
- 1-800-463-3533
- between 8 a.m. and 5 p.m. (Monday to Friday)
How to contact us in writing
Correspondence (do not include cheques or money orders) should be sent to:
Family Responsibility Office
P.O. Box 220
Downsview ON
M3M 3A3
Or faxed to:
416-240-2401
Note: If you are using the Electronic Corporate Link to Internet Payment Services (ECLIPS) to make support deduction payments, please report any changes by filling out the online electronic employment change form in ECLIPS.
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