Contact info for:

Payors or recipients

Employers

Lawyers / serving FRO

Individuals living outside of Ontario

Sending mail to FRO

Freedom of information requests

Good Parents Pay (help find missing payors)

General information

For general information about the Family Responsibility Office and recent transactions on your case, please contact our 24-hour automated information line.

What you will need

You will need your 7-digit case number
when you call

Toronto: 416-326-1818
Toll-free: 1-800-267-7263
TTY (service for people who are Deaf, deafened or hard of hearing):
     1-866-545-0083

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Payors or recipients

To speak to or leave a message for your case contact:

Toronto: 416-326-1817
Toll-free: 1-800-267-4330
Available: Monday to Friday, 8 a.m. to 5 p.m.

What you will need

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Employers

Toronto: 416-326-1818
Toll-free: 1-800-267-7263
Available: Monday to Friday, 8 a.m. to 5 p.m.

What you will need
  • Please have the employee's full first and last name and the case number ready – you will find it at the top of the first page of the Support Deduction Notice.
  • If you are using the Electronic Corporate Link to Internet Payment Services (ECLIPS) to make support deduction payments, please report any changes by filling out the online electronic employment change form in ECLIPS.

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Lawyers / serving FRO

What you will need
  • You can serve us by fax or by mail/delivery – with either method please be sure to include "Legal Services Branch" on the envelope, as noted below, otherwise we won't receive it.
  • If one person lives outside of Ontario, please contact the Interjurisdictional Support Order unit.
Fax:
Legal Services Branch
Family Responsibility Office
Ministry of Community and Social Services
(416) 240-2402
Mail or delivery:
Legal Services Branch
Family Responsibility Office
Ministry of Community and Social Services
7th Floor-125 Sir William Hearst Avenue
North York   ON   M3M 0B5

Individuals living outside of Ontario

Toronto: 416-240-2410
Toll Free: 1-800-463-3533

Family Responsibility Office
Interjurisdictional Support Order Unit
PO Box 600    Steeles West Post Office
Toronto  ON   M3J 0K8
Canada

(Do not send payments to this address.)


Mailing addresses

Payments

To send payments (payable to "Director, Family Responsibility Office") to FRO (payments only – no correspondence)

Family Responsibility Office
Ministry of Community and Social Services
PO Box 2204    STN P
Toronto   ON   M5S 3E9

What you will need
Always include your case number and first and last name on all payments.

 

General correspondence

To mail or fax a letter to FRO (correspondence only – no payments)

Family Responsibility Office
Ministry of Community and Social Services
PO Box 200   STN A
Oshawa   ON   L1H 0C5

Fax: 416-240-2401


Freedom of Information requests

FIPPA Representative
Family Responsibility Office
Ministry of Community and Social Services
PO Box 611    Steeles West Post Office
Toronto  ON   M3J 0K8

What you will need
Please include a $5 cheque or money order payable to Minister of Finance and mark
the envelope as "private and confidential."