Most of our clients willingly pay their support fully and on time.
Unfortunately, sometimes people fall behind on their support responsibilities.
If you fall behind in your support payments, it is important to contact our office as soon as possible at 416-326-1817 or Toll-free at 1-800-267-4330. Together, we can work out a repayment plan.
Information for First Nations
If you are a Status Indian, how we collect and enforce support payments depends on the Indian status of the people entitled to the support. Learn more.
If you do not meet your support responsibilities, we have the legal authority and responsibility to take enforcement action to recover the money that you owe.
Enforcement actions we can take include:
You can avoid enforcement action by paying the support you owe in full and on time each month.
You still owe support. Tell the trustee that you owe support arrears. The Director of the Family Responsibility Office will be a creditor with a claim against your estate. We will still enforce the ongoing support that accrues after you declare bankruptcy. Until your bankruptcy ends, we will deal with the bankruptcy trustee for arrears that accrued prior to bankruptcy.
If someone has not made a support payment in the last six months and we have exhausted all efforts in trying to locate that person, we may post personal information about that person on goodparentspay.com.
Goodparentspay.com is a section on this website. Its purpose is to ask the public's help in locating a defaulting payor.
Here is the kind of information we may post:
Before we post the information, we get consent from the support recipient.
The public can provide tips and information anonymously by e-mail, telephone or letter.
When the missing defaulting support payor contacts us with information, we update the file and immediately remove the information from the website.