It is important that you contact us immediately if anything changes or if you receive a letter or notice from FRO, so we can enforce your support order effectively.

If you are a support recipient, you should contact us right away if:

  • there are any changes to your name, address, telephone number or banking information. We need to be able to reach you to discuss your case and help you get your support payments.
  • you have any new information about the person who is paying your support, such as a new name, address, telephone number, job or financial situation (e.g. bankruptcy).
  • you believe that the support obligation has ended.
  • you receive a letter from us requesting that you confirm or deny that support has ended. It is important that you respond quickly. If you do not, we may not be able to enforce your support order.
  • the support payor has used or is using a different name from the one on the support order. This includes nicknames, aliases or different spellings. If we don't have this information, we may not be able to enforce your support order.

If you are a support payor, you should contact us right away if:

  • your financial situation changes (e.g. you lose your job). You may also wish to contact a lawyer to find out what your options are. We cannot change the amount of support you pay. Only a judge can change the amount of support in your support order or domestic contract.
  • you fall behind on your payments. We can help you avoid enforcement action by making a payment arrangement. You will be asked to fill out a financial statement and a document called a Voluntary Arrears Payment Schedule (VAPS).
  • there are any changes to your name, address or employer/source of income. You must tell us within 10 days to avoid file errors and possible enforcement action.
  • you believe that your obligation to pay support has ended.
  • you receive a notice of enforcement action from FRO. Contact us before the deadline on the notice and enter into a voluntary re-payment plan, and you may be able to avoid the enforcement action.

Learn more

Here's how to contact FRO