You have the right to ask for an Internal Review of any decision about your case that you do not agree with. For example:

• your application for ODSP Income Support has been denied

• the amount of your ODSP Income Support has been changed, or

• your ODSP Income Support has been stopped.

There is a time limit for asking for an Internal Review. You have 30 days from the day you receive the decision. Check the letter that told you about the decision for the exact deadline.

If you miss the deadline, you can still ask for an Internal Review, but you will need to explain why you needed more time. In some cases, we can do an Internal Review even if the deadline has passed.

Your request for a review has to be in writing. (You can call first to let us know that you want an Internal Review, but you still have to follow up with a request in writing.)
You should receive a letter telling you the result of the Internal Review, within 10 days of your request being received.

How to ask for an Internal Review

How you ask for an Internal Review depends on the type of decision that you would like have reviewed.

• How to ask for a review of a decision about your disability status
• How to ask for a review of a financial decision

If you're not sure which type of decision it is, check the letter you received about the decision.

The decision is about your disability status if the letter:

• refers to your status as a person with a disability, and
• was sent to you by the Disability Adjudication Unit.

The decision is financial if the letter:

• refers to the amount of income support or benefits that you receive
• refers to money that you owe (e.g., an overpayment),
• says you are not eligible for income support for financial reason, or
• was sent to you by your local ODSP office.