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What you need to do

As of January 1, 2012:

• Upon request, make your emergency and public safety information accessible to people with disabilities.
• Work with the person requesting the information to figure out how you can meet their needs, as soon as possible.

You don’t have to have accessible formats on hand and you don’t have to create new emergency or public safety information. Just make any information that is available to the public accessible, upon request. Real-time emergency information (such as announcements and alarms) isn’t included.

Example

Norman works for a small, family-run motel where the fire escape procedures are posted on the back of every door. When a guest with vision loss asks for this information, Norman talks to the guest about his needs, and walks him through the evacuation procedure.