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Additional Resources

While there are many resources about accessibility, six excellent Canadian resources are available that can help to ensure your offices and the services you provide are accessible to people with disabilities. These resources include the technical specifications required for barrier-free design.

Accessible Design for the Built Environment. (CAN/CSA B651-04) Mississauga: Canadian Standards Association, 2004.

Standards for Barrier-Free Design of Ontario Government Facilities. Toronto: Ontario Realty Corporation, 2006.

Hospitality Accessibility Checklist. Toronto: Greater Toronto Hotel Association, 2003.

Customer Service Standard for People with Disabilities (CAN/CSA B480-02) Mississauga: Canadian Standards Association, 2002.

Get Connected to Deaf, Deafened and Hard of Hearing People: A Guide for Service Providers and Businesses. Toronto: The Canadian Hearing Society, 2003.

Every Voter Counts. Toronto: Canadian Mental Health Association, Ontario, 2007.

Who Can Help?

There are many organizations, which work with and on behalf of people with disabilities that may be able to provide further guidance. Some of these organizations have expertise in auditing facilities for accessibility, and providing disability awareness training and have offices throughout the province.

The following organizations contributed to the development of this guide:

Canadian Paraplegic Association Ontario
520 Sutherland Drive,
Toronto, Ontario M4G 3V9
Toll Free: 1-877-422-1112
Tel: 416-422-5644
Fax: 416-422-5943
E-mail: info@cpaont.org
www.cpaont.org

CNIB
1929 Bayview Avenue
Toronto, Ontario M4G 3E8
Tel: 416-486-2500
Toll Free: 1-800-563-2642
Fax: 416-480-7717
TTY: 416-480-8645
E-mail: ontario@cnib.ca
www.cnib.ca

The Canadian Hearing Society (CHS)
271 Spadina Road
Toronto, Ontario M5R 2V3
Tel: 416-928-2500
Toll-Free: 1-877-347-3427
TTY: 416-964-0023
Toll-Free TTY: 1-877-347-3429
Fax: 416-928-2506
E-mail: info@chs.ca
www.chs.ca

Ontario March of Dimes
10 Overlea Blvd.
Toronto, Ontario M4H 1A4
Tel: 416-425-3463
Toll-free: 1-800-263-3463
e-mail: info@dimes.on.ca
www.marchofdimes.ca

Canadian Mental Health Association, Ontario
2301 - 180 Dundas Street West
Toronto, Ontario M5G 1Z8
Tel: 416-977-5580
Fax: 416-977-2813
E-mail: info@ontario.cmha.ca
www.ontario.cmha.ca

Accessibility Directorate of Ontario
Ontario Ministry of Community and Social Services
777 Bay Street, 6th Floor, Suite 601
Toronto, Ontario M7A 2J4
Tel: 416-326-0207
Toll-free: 1-888-520-5828
TTY: 416-326-0148
Toll-free 1-888-335-6611
Fax: 416-326-9725
E-mail: accessibility@css.gov.on.ca

Disclaimer

The material contained in this guide is for information and reference purposes only and is not intended as legal or professional advice. The adoption of the practices described in this guide may not meet the needs of your organization or a particular individual. The Government of Ontario does not warrant or guarantee the accuracy, completeness, timeliness, or usefulness of any information contained in this guide and shall not be responsible or liable, directly or indirectly, in any way, for any loss or damage of any kind incurred as a result of, or in connection with the use of, or reliance on, any such content.

In Ontario, legislation prescribes specific responsibilities related to the accommodation of persons with disabilities.

For the purposes of this guide, the following legislation is the minimum accommodation requirements service providers must be aware of and comply with (list not inclusive):

• Ontario Human Rights Code
• Accessibility for Ontarians with Disabilities Act, 2005 (AODA)
• Ontario Building Code

For full versions of these Codes and Acts please refer to www.e-laws.gov.on.ca