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Table of Contents

About These Policy Guidelines

1. Program History

Overview
Legislation

2. Program Objectives

3. Guiding Principles

4. The Client

Eligibility for the Adult Protective Service Worker program
Exceptional Circumstances
Voluntary Relationship

5. The Adult Protective Service Worker

Mandate
Overview of Functions
Advocacy
Case Management
Limitations on the Role of the Adult Protective Service Worker
Caseload
Developing Community Capacity and Inter-agency Relationships

6. Sponsoring Agencies

Recommended Procedure
The Adult Protective Service Manager
Staff Development

7. Program Administration

Recommended Procedures
Serious Occurrence Reporting
Records

8. Useful Web Links

9. Glossary of Terms Used in the Policy Guidelines for the Adult Protective Service Worker Program