Young man named Marc.

Accessibility Standards for Customer Service

The standard : Making customer service accessible for people with disabilities


  • Components of the standard
  • Serving customers with disabilities
  • To be done as soon as it is practicable
  • Update training
  1. Purpose of the act
  2. Requirements of the customer service standard
  3. Serving customers with disabilities
  4. Service animals
  5. Support persons
  6. Assistive devices
  7. If there are difficulties accessing your services
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