The PIN is designed to protect your personal information and lets you access information about your case through the FRO’s automated information line. It is a system-generated number known only by you. FRO staff are unable to see your PIN.
Automated Information Line: (416) 326-1818
1-800-267-7263 (Toll Free)
Your PIN is confidential and only known to you. Please remember that your PIN must not be shared with anyone and should be treated the same way as you would with any other PIN assigned only to you.
If you have not received your PIN yet or if you already have a PIN and are having difficulty using it, please contact our office for assistance.
Family Responsibility Office
Customer Service Unit
(416) 243-1909
1-888-815-2757 (Toll Free)
If you require a new PIN because you have lost or forgotten it or feel that someone else knows your FRO PIN, please call the Customer Service Unit right away.