d. The parking garage elevator at the 900 Bay Street entrance will be retrofitted with some minor improvements in keeping with our OMOD recommendations.
Commitment
The Taking Stock and Continuous Improvement working group will commission an accessibility audit of one of the ministry’s corporate locations and one of the ministry’s regional office locations.
Status
Complete.
Action and Timeframe
In Fall 2006, the ministry retained the Ontario March of Dimes (OMOD) to conduct an accessibility audit of one of its regional office locations at 217 York Street in London and one of its corporate locations at 5255 Yonge Street, North York.
In Winter 2006, OMOD’s final report was presented to and approved by the ministry’s senior executive committee.
A number of improvements to 217 York Street, London and 5255 Yonge Street, North York will be made consistent with the findings of the audits conducted by OMOD.
Commitment
The Capital and Accommodations Services Branch will begin ministry office renewal based on findings of the accessibility audits.
Status
Ongoing.
Action and Timeframe
At the 5255 Yonge Street, North York site, the Capital and Accommodations Services Branch (CASB) has implemented some of the suggested improvements during a construction project that was initiated. CASB is working with the Ontario Realty Corporation to initiate discussions with the landlord to develop a plan to implement a variety of the improvements.
At the 217 York Street, London site, the South West regional office has begun discussions with the property manager to implement some of the suggested improvements and are working on a strategic plan to implement the internal improvement.
Rationale
Improvements identified as part of the accessibility audits are underway.
Additional Achievement
The Business Planning and Corporate Services Division has developed a set of requested changes to the existing Occupancy Agreements with the Ontario Realty Corporation (ORC). These changes include:
-
ORC to be responsible for ensuring that all new third party leases meet current and future accessibility design guidelines and hold landlords responsible for completing any base building upgrades needed to achieve compliance.
-
ORC to be responsible for ensuring all government owned space meets current and future accessibility design guidelines.
-
ORC to ensure that all design consultants approve project design to confirm they have met the current accessibility design guidelines.
Commitment
The Transfer Payment and Internal/External Business Processes working group will make the ministry’s service contracting documents available in accessible formats.
Status
Complete.
Action and Timeframe
The ministry’s current service contracting documents are available in Microsoft Word and Excel software and are accessible.
The documents were reviewed by the University of Toronto Adaptive Technologies Resource Centre. Both advised that the documents appear to be accessible.
Accessibility considerations will be incorporated into new electronic business processes and communication tools as they are developed.
Commitment
The Transfer Payment and Internal/External Business Processes working group will develop tools to support the ministry’s transfer payment agencies to prepare for the requirements of the Accessibility for Ontarians with Disabilities Act.
Status
Complete.
Action and Timeframe
The ministry will support transfer payment agencies’ awareness of their responsibilities under the Accessibility for Ontarians with Disabilities Act and their opportunity to participate in standards development. This will be accomplished through periodic communications to the agencies.
Commitment
The Transfer Payment and Internal/External Business Processes working group will make revisions to the ministry’s Cabinet Submission Checklist to include accessibility considerations.
Status
Complete.
Action and Timeframe
The Cabinet Submission checklist was revised to incorporate Accessibility for Ontarians with Disabilities Act, 2005 considerations. The checklist is now mandatory for all submissions.
A recommendation has been made that similar accessibility checklists be developed for Results-based Plan notes and Treasury Board 20 submissions.
Commitment
The Learning and Training working group will make training sessions on preparing Cabinet submissions, including accessibility considerations, available to ministry staff.
Status
Complete.
Action and Timeframe
The ministry offers training on Cabinet Submissions. Accessibility issues are included in the ministry’s Checklist for Cabinet Submissions.
In September 2006, the ministry developed an Accessibility Impact Checklist for Results-based planning.
The Treasury Board 20 checklist and training have been modified to support an accessibility lens.
Other
The ministry is in a position to promote the use of organizations that employ people with disabilities, to improve its procurement practices to promote accessibility and to measure and track outcomes regarding accessibility in a meaningful manner.
Commitment
The Human Resources Practices, Procurement and the Built Environment working group will produce and disseminate a list of organizations that employ people with disabilities. This list will be considered when staff are retaining vendors, consistent with existing procurement directives.
Status
Complete.
Action and Timeframe
The MCSS intranet provides links to lists of social enterprise organizations compiled by other organizations to provide a starting point for purchasers interested in pursuing this objective.
The working group also identified the VISA Accessibility Awards and Business Improvement Organizations as potential sources of data for products and services.
Additional Achievement
On October 11, 2006, the ministry held a forum to explore the role and contribution of social enterprises within the developmental and social services sector, and to discuss strategies to help these organizations flourish.
The Social Policy Development Division sponsored the forum to share information about social enterprise, identify success factors and barriers, and explore opportunities to support expansion. Attendees included Ontario Public Sector staff, representatives from social enterprises, community agencies, funding bodies, schools of business, and family groups.
On March 19, 2007, the Corporate Policy and Intergovernmental Affairs Branch distributed a memo to MCSS corporate and regional directors on how to acquire goods and services from social enterprise organizations while complying with procurement directives.
The goal of the memo was to enhance awareness of social enterprise organizations in the ministry as a source of goods and services and to reinforce an article in the December 2006 issue of the MCSS staff newsletter The Comet that highlighted the value of making purchases of goods and services from social enterprise organizations.
To support ministry managers in accessing expertise on accommodating new and current staff, the working group, with the support of the Accessibility Directorate of Ontario, has begun discussions on preparing a list of services that could be included in an OPS Vendor of Record arrangement.
The Ministry of Government Services has given agreement-in-principle to develop a corporate Vendor of Record list for Accessibility services should the demand for services exist in sufficient strength.
Social enterprise procurement is also being emphasized in other MCSS activities as opportunities arise.
Commitment
The Human Resources Practices, Procurement and the Built Environment working group will develop procurement policies to avoid the creation of barriers in technology and equipment purchases and leases.
Status
Complete.
Action and Timeframe
The working group began by developing a summary chart of known procurement policy and guideline documents and noted that key OPS procurement directives are being reviewed by the Ministry of Government Services (MGS). The working group contacted MGS to emphasize the importance of accessibility issues as part of that review.
The working group also reviewed MCSS-specific procurement policy to include accessibility lens and to provide more prominent reference to the OPS Accessibility Checklist and Guidelines developed since the last update to the ministry policy. When the OPS key procurement directives are eventually approved, MCSS-specific policy will be reviewed again in the context of the refreshed MGS directives and will be revised accordingly.
Once approved, the revised MCSS-specific procurement policy will be made available electronically to all staff and will promote best practices in consulting procurement.
As goods and services are mainly covered under mandatory Vendor of Record arrangements, the Ministry will need to continue to play a leadership role in emphasizing the importance of accessibility considerations as those arrangements are constructed.
Commitment
The Outcome Measurement working group will establish a baseline and tools to measure the ministry’s progress in improving accessibility.
Status
In progress.
Action and Timeframe
Logic models were developed in consultation with the ministry’s accessibility plan priority working groups. Three overarching ministry outcomes were identified from the logic models. A vision statement for the accessibility initiative based on these outcomes was also developed. Draft outcome indicators and preliminary related measurement strategies have been developed for each outcome.
Rationale
The ministry is developing a comprehensive strategy for measuring outcomes of this initiative.
Commitment
The Outcome Measurement working group will develop a reporting and tracking template and integrate ministry accessibility planning into VISTA.
Status
In progress.
Action and Timeframe
The final measurement plans will recommend tracking and reporting approaches that reflect the appropriate timing of measurement activities.
Rationale
This is pending the approval of the comprehensive strategy for measuring outcomes.
Additional Achievement
The following commitment and related achievements are not contained in the ministry’s 2006-2007 plan but were pursued as a way of moving the ministry’s disability agenda forward.
Commitment
Develop ministry-wide guidelines for all accommodation based upon Ontario Disability Support Program model office guidelines.
Status
Complete.
Action and Timeframe
Ontario March of Dimes (OMOD) was retained to conduct accessibility audits of three ministry locations.
The standards developed by OMOD were provided to the Ministry of Government Services (MGS) and then shared with the Ministry of Public Infrastructure Renewal and the Ontario Realty Corporation (ORC).
Linkages with the MGS have been established as it plans to audit 15 sites around the province.
Ongoing Accessibility Improvement Initiatives
There are a number of activities that the ministry undertakes on a regular and ongoing basis to consider accessibility for people with disabilities.
The ministry is aware of the need to continually review its work relating to accessibility in a number of areas including access to information, awareness and training relating to accessibility, and enhancing services and how we deliver these services to clients.
While activities related to each of the commitments have been completed in 2006-2007 accessibility planning cycle, the ministry continues to place ongoing attention on the following areas:
Customer Service
Initiatives that address systemic barriers in accessing ministry programs and services.
Commitment
The Ontario Disability Support Program Branch will continue to help to remove barriers to employment for Ontario Disability Support Program (ODSP) recipients and their family members.
Status
Ongoing.
Action and Timeframe
In 2006, the ministry introduced an innovative and multi-faceted employment strategy to assist ODSP recipients and their families to find and keep real, sustainable jobs, to keep more of what they earn, and to transition successfully into the labour market.
The strategy included the following components:
- Transformation of ODSP Employment Supports into an effective, results-oriented job placement and retention service by introducing a new funding framework for service providers based on their success in placing and retaining clients in jobs and increasing their level of earnings, including providing supports for employers to hire and retain clients;
- Introduction of new earnings and employment incentives to ODSP recipients, allowing them to keep more of what they earn; and,
- Creation of the Employer Outreach Secretariat to engage employers in expanding sustainable job opportunities for people with disabilities.
The Employer Outreach Secretariat draws on the expertise of employers to identify solutions to real and perceived barriers to employment for people with disabilities and employer champions to promote the hiring of people with disabilities.
In 2006/07, the Employer Outreach Secretariat:
- Conducted more than 80 one-on-one employer interviews to discuss challenges to employing people with disabilities;
- Held four employer roundtables to solicit advice, potential solutions and success stories from employers who had already demonstrated an interest in becoming leaders in the area of employing people with disabilities; and,
- Launched the government’s $4 million Employment Innovations Fund, which encourages Ontario employers to implement innovative projects that create sustainable jobs for social assistance recipients, including people with disabilities.
In 2006, the ministry also reduced the average length of time it takes to apply for ODSP from more than eight months to a period of not more that 90 business days.
Rationale
The ministry will continue to work to remove barriers to employment for people with disabilities and their family members.
Commitment
The Social Policy Development Division will continue to review and revise as appropriate all forms relating to the delivery of Ontario Works and the Ontario Disability Support Program using an accessibility lens.
Status
Ongoing.
Action and Timeframe
The ministry provides many documents on the ministry’s accessible Internet site, including several forms that are available in large print, specifically:
- Social assistance income support application forms are available on the ministry Internet in HTML format.
- The ODSP Employment Supports Application Package forms are available on the ministry Internet in HTML, PDF standard and large print.
- The ministry has revised all ODSP Employment Supports directives and forms to improve accessibility and readability for staff and clients with disabilities. Other directives continue to be revised on an ongoing basis, with improved accessibility and readability included in the revision process.
The ministry continues to make available, upon request, forms in Braille, on audio cassette and on compact disk formats.
Rationale
The ministry continues to review forms on an ongoing and as-needed basis. Opportunities to incorporate accessibility considerations arise as each form is updated.
Ministry staff will work to identify best practices to assist in developing accessible documents including choices of fonts and colour schemes.
Commitment
The Communications and Marketing Branch will provide official ministry publications in alternate formats upon requests.
Status
Ongoing.
Action and Timeframe
The ministry has included Braille contact information on its Ontario Disability Support Program brochure that was published in 2006-2007. In addition, large print brochures are available for downloading on the ministry’s Internet site.
Rationale
The ministry continues to make available, upon request, forms in Braille, on audio cassette and on compact disk formats.
Communications and Information
Initiatives to improve staff’s access to information.
Commitment
The Communications and Marketing Branch will review how documents are provided to ministry staff to help to ensure accessibility.
Status
Ongoing.
Action and Timeframe
The Communications and Marketing Branch reviews and edits materials to meet the government’s clear writing standards and criteria.
Rationale
The ministry will continue to work to maximize staff’s access to information by providing documents in accessible formats.
Commitment
The Renewal Strategies Office will actively engage ministry employees with disabilities and profile them as appropriate.
Status
Ongoing.
Action and Timeframe
In 2006/07, the ministry established six priority working groups to support the implementation of the published commitments and to recommend priorities for future years. All staff were invited to take part in the priority working groups.
In 2006, the ministry launched The Comet, its new quarterly newsletter for staff. The Comet is available both in hard copy and electronically and everyone in the ministry can submit articles to the newsletter. In 2006/07, a number of articles featuring staff with disabilities were published.
Rationale
The ministry will continue to actively engage and promote ministry employees with disabilities.
Commitment
The Communications and Marketing Branch will promote the Deputy Minister’s online suggestion box as a way to solicit suggestions from staff on accessibility issues.
Status
Ongoing.
Action and Timeframe
The ministry has promoted the Deputy Minister’s online suggestion box as a way to provide confidential advice on a number of topics, including accessibility issues.
In the series of Deputy Minister town hall sessions held between September 2006 and April 2007 with over 800 ministry staff from across the province, the Deputy Minister highlighted this confidential online suggestion box.
Rationale
The ministry will continue to promote the Deputy Minister’s online suggestion box as a way to provide confidential advice on a number of topics, including accessibility issues.
Built Environment
Initiatives to enhance the accessibility of the ministry’s locations to staff and clients with disabilities.
Commitment
The Capital and Accommodations Services Branch will continue to refresh the ministry offices that provide services to Ontario Disability Support Program clients as funding is available.
Status
Ongoing.
Action and Timeframe
A number of Ontario Disability Support Program (ODSP) sites have had upgrades completed in the past year.
For example, the Newmarket office had its front counter redesigned and constructed to improve access for persons with disabilities.
The existing Hamilton ODSP office was relocated to new space within the same building. Through the project, the Ontarians with Disabilities Act barrier free design guidelines were applied.
Rationale
The Capital and Accommodations Services Branch will continue to refresh ODSP offices as funding allows.
Acts and Regulations
Initiatives that consider acts or regulations for a review for barriers to people with disabilities as work is planned.
Commitment
The Corporate Policy and Intergovernmental Affairs Branch will continue to champion ways to improve outcomes for people with disabilities at the Federal/Provincial/Territorial level.
Status
Ongoing.
Action and Timeframe
As the co-chair of the Federal/Provincial/Territorial Benefits and Services for Persons with Disabilities Working Group, the ministry pursued initiatives for persons with disabilities.
The Canada-Ontario Labour Market Agreement for Persons with Disabilities was extended to March 31, 2008. This Agreement helps to improve employment outcomes for persons with disabilities.
Discussions on the proposed federal National Disability Act are ongoing and could help establish federal accessibility standards.
Rationale
The ministry will continue to pursue initiatives for persons with disabilities through the Federal/Provincial/Territorial Benefits and Services for Persons with Disabilities Working Group in 2007/2008.
Commitments — Measures to Prevent New Barriers
The ministry has adopted a strategic approach to accessibility planning in order to meet our commitments under the Ontarians with Disabilities Act, 2001 and to position it to fully implement the Accessibility for Ontarians with Disabilities Act, 2005. Under the theme of Valuing and Celebrating Accessibility, the ministry’s multi-year accessibility framework will address our role as an employer, as a provider of services to clients and as a funder in the transfer payment sector.
The ministry has established working groups to support both planning and implementation of activities based on the following six priorities:
- Taking Stock and Continuous Improvement;
- Transfer Payment and Internal/External Business Processes;
- Direct Service Delivery;
- Outcome measurement;
- Human Resources Practices, Procurement and the Built Environment; and,
- Learning and Training.
The ministry also recognizes that communication and engagement strategies are keys to its success in improving awareness of disability and accessibility issues.
For the 2007-2008 accessibility planning cycle, the ministry will continue to focus on its role as an employer to further value, promote and celebrate accessibility as a part of its diverse workforce. The ministry will also focus on its role as a provider of services to clients and look to improve service delivery to clients with disabilities.
Customer service
The ministry will continue to provide Access, Awareness and Accountability training to all new Ontario Disability Support Program staff and to other staff and managers as appropriate.
The ministry will continue to assess and make plans to improve the accessibility of its offices and facilities for staff and clients with disabilities.
The Accessibility Directorate of Ontario will develop a facilitator’s guide to support staff training and development.
The Accessibility Directorate of Ontario will develop interpretive guidelines and a workbook to assist with compliance with the regulation on accessible customer service.
The Accessibility Directorate of Ontario will establish an outreach strategy for the ministry’s transfer payment agencies to promote readiness for compliance with the regulation on customer service.
The Accessibility Directorate of Ontario will launch “May I Help You” to the entire Ontario Public Services.
The Accessibility Directorate of Ontario will develop a new public awareness campaign based on AccessON.
The Accessibility Directorate of Ontario will launch new tools to support the Ontario Public Services and obligated organizations in the area of the customer service regulation including a multi-media tool box and a series of video modules.
The Accessibility Directorate of Ontario will hold training session for 1700 Service Ontario staff on good customer service for people with disabilities.
Employment
- The ministry will promote the Deputy Minister’s confidential online suggestion box as a medium for staff to identify barriers and submit suggestions on accessibility.
- The ministry’s new Foundations for Managers Program will include accessibility awareness training.
- The Human Resources Branch will request that all new managers, supervisors and human resources staff verify they have completed the on-line Ontarians with Disabilities Act online training.
- The Accessibility Directorate of Ontario will continue to identify and publish on its Internet site best practices and success stories to promote a blueprint for all organizations that are interested in improving opportunities for people with disabilities.
Communications and information
The ministry will undertake a number of initiatives designed to improve communications and information exchange including:
- Regularly publishing articles that feature accessibility issues in its internal quarterly newsletter The Comet;
- Promoting its process to solicit and address ideas and suggestions from staff relating to accessibility; and,
- The ministry will host an Accessibility Expo to raise awareness of the benefits of accessibility by exploring barriers to accessibility and the many ways to overcome these barriers.
Built environment
- New leases and lease renewals will be negotiated in keeping with the Ontario Building Code and the barrier-free guidelines to address prevent the creation of barriers to staff, clients or members of the public with disabilities.
Acts and regulations
- The Accessibility Directorate of Ontario will develop an accessibility lens, including a framework with overarching principles and accompanying tools that can be applied specifically to policy, legislation and program design across the Ontario Public Service. This will serve to embed accessibility principles in the development and implementation of government initiatives, to help to allow people with a wide range of disabilities to fully participate in daily life in Ontario.
Commitments —Barriers to be Addressed
A review of the ministry’s program and services was conducted to identify barriers to accessibility. The ministry is committed to addressing these barriers over the coming year. This section summarizes these commitments.
Customer service
Barrier
There are some systemic barriers in accessing some of the ministry’s programs and services.
Commitment and Responsibility
In 2007/2008, the Employer Outreach Secretariat will focus on:
- An Employer Awareness Campaign to provide information to employers about the business case for hiring people with disabilities and to dispel myths/facts about people with disabilities;
- An Employer Champions Program to recognize employers that are progressive in hiring people with disabilities; and,
- An employers’ symposium in November 2007 that will feature best employer practices in hiring people with disabilities, and recognize leaders in this area.
The ministry will provide Professional Advancement and Career Education (PACE) training program for all ODSP staff and managers. The PACE curriculum focuses on enriching the skills and core competencies necessary to build and develop effective and positive relationships with ODSP clients, colleagues and communities. All ODSP staff and managers are expected to have completed the training by March 2009.
The ministry will implement a client e-mail system to improve communication with ODSP clients.
The Accessibility Directorate of Ontario will promote the availability of “Talk About Disabilities – Choose the Right Word” lexicon and include the purpose statement highlighting the importance of using acceptable and contemporay language related to disability through its presence at key conferences, workshops and other public events.
The Children, Youth and Social Services Cluster will explore alternatives for enhancing TTY services in keeping with the Ontario Public Service Quality Service Standards.
The ministry will continue to provide Access, Awareness and Accountability training to all staff working in the Ontario Disability Support Program.
Timeline
By September 2007.
Employment accommodation
Barrier
Awareness about accessibility issues in the workplace should be enhanced.
Commitment and Responsibility
- The ministry will take a leadership role in supporting commitments emerging from the Ministry of Government Services-led consultation with OPS Human Resource directors.
- The ministry will conduct a review of the administration processes associated with the Employee Accommodation Fund to identify opportunities for improvement and to promote awareness about the fund.
- The Employer Outreach Secretariat will continue to promote the Human Resources Handbook within the ministry and will develop a Manager’s Toolkit for scouting and hiring people with disabilities.
- The Centre of Excellence for Information and Information Technology Accessibility will be modeled as the authoritative source of accessibility information as it relates to I&IT across the OPS enterprise and will develop expertise of existing and emerging technologies to support people with disabilities (e.g., Assistive Technology Devices).
- The Centre of Excellence for Information and Information Technology Accessibility will support the ministry to implement, promote and support the use of the Plone collaboration tool for users of computer-related assistive devices and applications.
- The ministry will promote the availability of training related to accessibility awareness and managers and supervisors will use the learning streams to support staff development.
- The Human Resources Branch will include information about disability and accessibility in orientation sessions for new staff.
- The ministry will include information about disability and accessibility in its Foundations for Managers Program.
- The ministry will provide Professional Advancement and Career Education (PACE) training program for all ODSP staff. The PACE curriculum focuses on enriching the skills and core competencies necessary to build and develop effective and positive relationships with ODSP clients, colleagues and communities.
- The ministry will encourage all administrative staff to complete the online “May I Help you” training course.
Timeline
By September 2008.
Barrier
Employees with disabilities using assistive devices may benefit from an opportunity to network and exchange information.
Commitment and Responsibility
In partnership with the Children, Youth and Social Services I&IT Cluster, the ministry will implement, promote and support the use of the “Plone” collaboration tool for users of computer-related assistive devices and applications.
Timeline
By September 2008.
Communications and information
Barrier
The ministry has a role to play in raising awareness of accessibility.
Commitment and Responsibility
The ministry will host an Accessibility Expo to raise awareness of the benefits of accessibility by exploring the barriers to accessibility and the many ways to overcome these barriers.
Timeline
Spring 2008.
Built environment
Barrier
Some of the ministry’s locations may not be completely accessible to staff and clients with disabilities.
Commitment and Responsibility
- The ministry, in partnership with the Ontario Realty Corporation, the Ministry of Government Services and the Ministry of Public Infrastructure Renewal will continue to upgrade to the elevators and washrooms in the Hepburn and Macdonald blocks in keeping with the findings of the Ontario March of Dimes accessibility audits conducted in 2006-2007.
- The Capital and Accommodations Services Branch will work with the Accessibility Directorate of Ontario to develop barrier-free guidelines for ministry use.
- The Capital and Accommodations Services Branch will develop a strategic approach for the accessibility assessment of ministry sites pending the development of the ministry’s barrier-free guidelines.
Timeline
By September 2007.
Acts and regulations
Barrier
The ministry will consider acts or regulations for a review for barriers to people with disabilities as work is planned.
Commitment and Responsibility
The Accessibility Directorate of Ontario will develop a process, methodology and tools for the review of legislation and programs.
Timeline
By September 2008.
Other
Barrier
The ministry may be in a position to promote the use of organizations that employ people with disabilities and to improve its procurement practices to promote accessibility.
Commitment and Responsibility
The Corporate Policy and Intergovernmental Affairs Branch will revise the ministry’s procurement policy to address accessibility needs and implement the new policy once it is approved.
The Corporate Policy and Intergovernmental Affairs Branch will explore the feasibility of implementing a new checklist for procurement with weighted value for accessibility by September 2008.
The Corporate Policy and Intergovernmental Affairs Branch will modify the ministry’s procurement curriculum to increase awareness of accessibility considerations in procurement by September 2008.
Timeline
By September 2008.
For More Information
Questions or comments about the ministry’s accessibility plan are always welcome.
Please contact:
Cate Parker, Manager, Renewal Strategies Office
416-327-6101
cate.parker@ontario.ca
General inquiry number:
In Toronto call: 416-325-5666
Toll-free from across Ontario: 1-888-789-4199
TTY number: 1-800-387-5559
E-mail: mcssinfo@ontario.ca
Ministry website address:
www.mcss.gov.on.ca
Visit the Ministry of Community and Social Services Accessibility Ontario web portal at: www.mcss.gov.on.ca/accessibility/index.html. The site promotes accessibility and provides information and resources on how to make Ontario a barrier-free province.
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