Many organizations already know the value of accessible customer service. Here are some links to online resources that can help you get started.

• Canadian Standards Association (CSA)
  Resources that you can purchase to help you welcome customers with disabilities
  
• The Canadian Hearing Society - Fact Sheets:
  • Get Connected to Deaf, Deafened and Hard of Hearing People: A guide for service providers and businesses
  • Get Connected to Deaf, Deafened and Hard of Hearing Retail Customers
  • Get Connected to Deaf, Deafened and Hard of Hearing Restaurant Patrons
  • Get Connected to Deaf, Deafened and Hard of Hearing Medical Patients
    
• Greater Toronto Hotel Association
  Hospitality Accessibility Checklist and Voluntary Standard of Accessibility
  
• Blind Persons’ Rights Act
  It’s against the law in Ontario to deny access to people with visual disabilities who are accompanied by a guide dog.

• Print this article
• Email this article