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HOME  MCSS PROGRAMS AND SERVICES >  ACCESSIBILITY FOR ONTARIANS WITH DISABILITIES >  ACCESSIBILITY STANDARDS >  COMPLIANCE >  CUSTOMER
     
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The Compliance Manual is now online!

Check out the manual and learn great ideas and tips about how your organization can go about meeting the requirements of the customer service standard.
Helping you comply: Compliance tool kit
OptionThe Accessibility Standards for Customer Service is now law. Under the act, businesses and organizations will have to comply with specific requirements. This toolkit will help you understand the standard and how to comply.
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COMPLIANCE MANUAL: ACCESSIBILITY STANDARDS FOR CUSTOMER SERVICE, ONTARIO REGULATION 429/07

The Compliance Manual: Accessibility Standards for Customer Service, Ontario Regulation 429/07 is available in three different file formats for your convenience.

PDF format. To view and print PDF files, you need to have Adobe Acrobat® Reader 4.0 or later installed on your computer. You can download this free software from the Adobe website.

MS WORD. If you do not have MS Word installed on your computer, you can download the free MS Word Viewer to view and print these files.

HTML. This document has been specially designed to accommodate people with disabilities.

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Compliance Manual: Accessibility Standards for Customer Service, Ontario Regulation 429/07



 

PDF

Word

HTML



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Created On: Friday, November 21, 2008
Last Modified: Friday, August 07, 2009