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WHAT YOU NEED TO COMPLY : GUIDE TO THE ACCESSIBILITY STANDARDS FOR CUSTOMER SERVICE, ONTARIO REGULATION 429/07

The Guide to the Accessibility Standards for Customer Service, Ontario Regulation 429/07 explains the formal meaning of the regulation and provides some examples to help describe the interpretation.

As some requirements relate to each other, you should read the entire document to obtain the full meaning.


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The Guide to the Accessibility Standards for Customer Service, Ontario Regulation 429/07 is available in three different file formats for your convenience.

PDF format. To view and print PDF files, you need to have Adobe Acrobat® Reader 4.0 or later installed on your computer. You can download this free software from the Adobe website.

MS WORD. If you do not have MS Word installed on your computer, you can download the free MS Word Viewer to view and print these files.

HTML. This document has been specially designed to accommodate people with disabilities.