Complying with the Accessibility Standards for Customer Services, Ontario Regulation 429/07

The Accessibility Standards for Customer Service is now law. Under the act, businesses and organizations will have to comply with specific requirements. This toolkit will help you understand the standard and how to comply.

Understanding the standard

The Guide to the Accessibility Standards for Customer Service

This guide explains the standard and provides some examples to help you understand it.

Summary of requirements

The summary will help you understand what your requirements are under the standard.

Complying with the standard

The Compliance Manual

The manual will help you learn how your organization can meet the requirements of the customer service standard. You can find templates for policies and notices here.

Serve-Ability

This online course will help you learn how to serve customers with disabilities. This tool supports the training requirement in the customer service standard.

Training Resource

This training tool will help you train your staff about serving customers with disabilities.

Full-length training resource 
 
Reporting your compliance with the standard

Questions for the Accessibility Report on the Customer Service Standard

These are the questions for the accessibility report on the Accessibility Standards for Customer Service

Notice concerning the filing of accessibility reports for the customer service standard

Designated public sector organizations are required to comply with the Customer Service Standard by January 1, 2010 and can file their reports as of this date.  These designated organizations will be required to file reports by the March 31, 2010 deadline.

For small businesses

The Compliance Manual

The concise manual will help you learn about how your small business can meet the requirements of the customer service standard.

Training Resource

This training tool will help you train your staff about serving customers with disabilities.