The customer service standard is the law. Persons and organizations who are covered by this standard must comply with it.

The Accessibility for Ontarians with Disabilities Act, 2005 allows for the enforcement of the standards.

Sections 13 to 28 of the Act address the system of compliance and enforcement that will be implemented, including:

• compliance reporting
• inspections
• orders and monetary penalties
• appeals

Future regulations developed under the authority of the Act will provide specific direction on these compliance and enforcement measures.

Does your business or organization provide goods or services to the public or other third parties in Ontario?

If so, you are now legally required to meet the requirements of the Accessibility Standards for Customer Service.

The Guide to the Accessibility Standards for Customer Service, Ontario Regulation 429/07 will help you understand your obligations under the customer service standard. more