Additional responsibilities for:

• designated public sector organizations, and


• other organizations with 20 or more employees

Every designated public sector organization and all other providers of goods or services with 20 or more employees have additional responsibilities.

They must also:

• document in writing their accessible customer service policies, practices and procedures
  
• notify customers that these documents are available upon request, and
  
• provide information in the required document(s), when providing them to a person with a disability, in a format that takes into account the person’s disability.