Most businesses and other organizations that provide goods and services to people in Ontario must meet the legal requirements of the standard by the following dates:

January 1, 2010 - Public sector organizations designated in the standard including the Legislative Assembly, Ontario government ministries, some boards and agencies, and broader public sector organizations including municipalities, school boards, community colleges, universities, public hospitals and public transportation organizations.

January 1, 2012 - All other providers of goods or services with at least one employee in Ontario such as private sector businesses, not-for-profit organizations and those public sector organizations that are not designated in the standard.

Does your business or organization provide goods or services to the public or other third parties in Ontario?

If so, you are now legally required to meet the requirements of the Accessibility Standards for Customer Service.

The Guide to the Accessibility Standards for Customer Service, Ontario Regulation 429/07 will help you understand your obligations under the customer service standard. more