Here are some tips on serving customers with disabilities at home:
- Don‘t arrive unexpectedly, and confirm the details before you arrive.
- Be patient. You may need to wait a few moments for your customer to open the door.
- Introduce yourself clearly. Some customers may not be able to read identity cards and may instead have a password. Check before you visit.
- Keep your customer up to date on what you’re doing.
- If you need to move some of your customer's possessions, make sure that you leave their house exactly as when you arrived. For example, you don’t want someone with a vision disability to trip because you moved the sofa.
- If you can’t complete the job, clearly explain what will happen next. Make another appointment, and leave a contact number in case there are problems.