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Ontario Government Website
Ministry of Community and Social Services
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Community Services
Minister of Community and Social Services
Accessibility for Ontarians with Disabilities Community Services Developmental Services Family Responsibility Office Social Assistance
HOMELESSNESS HELPLINES - HAMILTON-NIAGARA REGION

If you see someone in need of shelter, please call the number in your area.

Brantford

Agency Name Phone Number Hours of Operation
Outreach Program Housing Resource Centre

After Hours: VICARS (Victims Crisis Assistance Referral Service)
(519) 759-3330


(519) 752-3140
Monday to Friday
8:30 a.m. – 4:30 p.m.

Haldimand and Norfolk

Agency Name Phone Number Hours of Operation
Salvation Army Simcoe: Cindy Rerse or Captain Louke (519) 426-3640 or
(519) 426-5420
Monday to Friday
9 a.m. – 4 p.m.
Dunnville Salvation Army Family Services

After Hours:
Victim Services Haldimand/ Norfolk
1-866-882-9910


1-800-264-6671
Monday to Friday
9 a.m. – 4:30 p.m.

St. Catharines

Agency Name Phone Number Hours of Operation
Homelessness Initiative Outreach Program (HIOP): Melanie Dawn (905) 984-8649 Monday to Friday,
8:30 a.m. – 9 p.m.

Saturdays, Sundays and Holidays
5 p.m. – 9 p.m.
Housing Help Centre (905) 984-8955 Monday to Thursday
9 a.m. – 3:00 p.m.

Friday
9 a.m. – 12 noon

Port Colborne

Agency Name Phone Number Hours of Operation
Homelessness Initiative Outreach Program (HIOP): Cheryl McKee (905) 984-8649 Monday to Friday,
8:30 a.m. – 9 p.m.

Saturdays, Sundays and Holidays
5 p.m. – 9 p.m.
Port Cares (905) 834-3629 Monday to Friday,
8:30 a.m. – 4:30 p.m.

Thursdays
8:30 a.m. – 8:00 p.m.

Hamilton

Agency Name Phone Number Hours of Operation
Wesley Drop-In Centre (905) 528-5640 24 hours a day,
7 days a week

Niagara Falls / Fort Erie

Agency Name Phone Number Hours of Operation
Homelessness Initiative Outreach Program (HIOP):
A.J. Heafey
(905) 984-8649 Monday to Friday,
8:30 a.m. – 9 p.m.

Saturdays, Sundays and Holidays
5 p.m. – 9 p.m.
Housing Help Centre, Fort Erie (905) 871-2532 Monday to Friday,
By appointment
Project SHARE, Niagara Falls (905) 357-5121 Monday to Friday
8:30 a.m. – 4:30 p.m.

Welland

Agency Name Phone Number Hours of Operation
Homelessness Initiative Outreach Program (HIOP): Cheryl McKee (905) 984-8649 Monday to Friday,
8:30 a.m. – 9 p.m.

Saturdays, Sundays and Holidays
5 p.m. – 9 p.m.
Housing Help Centre
(Hope Centre)
(905) 788-9705 Monday to Friday
9 a.m. – 4.30 p.m.

Grimsby

Agency Name Phone Number Hours of Operation
Grimsby Benevolent Fund (905) 309-5664 Monday to Saturday
10 a.m. to 4:30 p.m.

Beamsville

Agency Name Phone Number Hours of Operation
Community Care of West Niagara (905) 563-5822 Monday to Friday
9 a.m. – 4.30 p.m.



ADDITIONAL INFO