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Policy directives interpret the laws that govern Ontario's social assistance programs: Ontario Works and the Ontario Disability Support Program. Staff follow the directives when making decisions about eligibility and benefits. Policy directives explain:

  • how the programs work
  • supports available
  • roles and responsibilities of staff and clients.

Read the directives:

Read the legislation.

Section 1

Section 2

Section 3

Section 4

Section 5

Section 6

Section 7

Section 8

Section 9

Section 10

Section 11

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Service Delivery

Eligible Goods and Services


Program Management

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1. Applying for Income Support

2. Eligibility Requirements: Who Is Eligible

3. Documentation Requirements

4. Assets

5. Income

6. Calculation of Income Support

7. Extension of Income Support

8. Recipients in Institutional Settings

9. Benefits

10. Trustees and Pay Direct

11. Recovery of Funds

12. Fraud And Information Sharing

13. Internal Reviews And Appeals

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