This page is administered by the Ontario Ministry of Community and Social Services (“Ministry”). 

We update and monitor this page during regular business hours.

We welcome your comments and questions on this Facebook page. But before you post them, please make sure that you do not include:

  • the personal information or images of anyone but yourself
  • any unnecessary personal information such as your address or phone number.

Please do not post any case specific enquiries. If you have questions about a case specific situation, we encourage you to contact your caseworker or contact the Ministry.

Please note that receiving a ‘like’ by “Ontario Social Services” does not imply an endorsement by the Ministry.

To protect your own privacy and the privacy of others, please ensure that you do not include the names, phone numbers, addresses, email addresses or any other personally identifying information of yourself or others in the body of your comment or post. Pictures of other people should not be posted without their express consent. Posts that include personal information, or identify a particular organization or person may be removed.

Please note that should you post comments on the Ontario Social Services Facebook Page, you are consenting to the collection of your personal information by the Ministry. Personal information is collected pursuant to section 6 of the Ministry of Community and Social Services Act  R.S.O. 1990 c.M20, as amended. This information will be collected for the purpose of obtaining feedback and learning about public views on social services and other Ministry issues. The Ontario Social Services Facebook Page is publicly accessible. Your comments may be publicly visible, depending on your privacy settings. Your privacy, and the retention of information on this site is also governed by the terms and conditions set out by Facebook's Privacy Policy. For questions about the collection and use of your personal information by the Ministry, please contact Carly Jackson, Social Media Communications Planner, at 80 Grosvenor Street, Toronto, Ontario M7A 1E9 or 416-325-5168.

Ontario is committed to respecting your privacy and protecting your personal information. The handling of personal information by the Ontario government is governed by the Freedom of Information and Protection of Privacy Act. For more information, we invite you to visit the following government website: or contact us.

Terms of Use/Posting Guidelines
The Ministry will update and monitor the Ontario Social Services Facebook Page during regular business hours. The views of participants commenting on this Facebook page do not necessarily represent the views of the Ministry.

Disagreements and constructive discussions are welcome as part of the conversation. However, inappropriate, abusive, discriminatory, offensive or unlawful comments are prohibited.
The Ministry:

  1. Requires a valid Facebook account for every comment.
  2. Will review posted comments, but cannot commit to replying to all comments and/or moderating all discussions on this Facebook Page.
  3. Expects posted comments to be relevant to the section they are posted to.
  4. Reserves the right to edit or remove postings, in whole or in part, for any reason, including those that:
  • Express racist, hateful, sexist, homophobic, slanderous, insulting, or threatening messages;
  • Are aggressive, coarse, violent, obscene, or pornographic in tone;
  • Are offensive to an individual or an organization, rude in tone, or otherwise abusive;
  • Are not sent by the author; put forward for advertising purposes and/or are written in a language other than English or French;
  • Are unintelligible, or otherwise inconsistent with the purposes of this Facebook Page;
  • Are repetitive or spamming of threads; or
  • Are in any way contrary to law.

Any user acting contrary to these rules may be temporarily or permanently excluded from the wall of this Facebook Page.

Your use of the Ontario Social Services Facebook Page and its content is at your own risk. The content on this site should not be relied upon as legal or other professional advice. The Ministry does not represent or warrant that the Ontario Social Services Facebook Page and/or the Facebook site will be uninterrupted or error-free, that defects will be corrected or that this website is free of viruses or other harmful code, nor does the Ministry represent or warrant the correctness, accuracy, timeliness, reliability or appropriateness of the content contained on this Facebook Page, or that the content is free of viruses or other harmful code.

The Ministry is not responsible for the security of this page or site. The Ministry will not be responsible for the use or misuse by third parties of items or information posted on or submitted to this page or site.

The Ministry and its employees, agents and independent contractors shall not be responsible or liable for any damages, whether direct, indirect, incidental, special, consequential or other damages arising out of or in connection with the Ontario Social Services Facebook Page, including its content.

The Ministry’s Facebook page may contain links to external websites. The Ministry is not responsible for the accuracy of any content or availability of any services or products on any third party website that may be referred to. Links to any third party websites or resources do not imply an endorsement by the Ministry.

This document may be updated from time to time. Please check back regularly to see if there have been any updates.