This Twitter account is administered by the Ontario Ministry of Community and Social Services (“Ministry”).

We update and monitor this account during regular business hours.

We welcome your comments and questions on Twitter. But before you post them, please make sure that you do not include:

  • the personal information or images of anyone but yourself
  • any unnecessary personal information such as your address or phone number.

Please do not post any case specific enquiries. If you have questions about a case specific situation, we encourage you to contact your caseworker or contact the Ministry.

We will read all @replies and pass on relevant communications as appropriate. However, the Ministry can not commit to replying individually to all messages received via Twitter. For official correspondence, please contact us.

If you follow @ONSocialService we will not automatically follow you back.  Please note that being followed by @ONSocialService does not imply an endorsement by the Ministry.

To protect your own privacy and the privacy of others, please ensure that you do not include the names, phone numbers, addresses, email addresses or any other personally identifying information of yourself or others in your tweets. Pictures of other people should not be posted without their express consent. 

Please note that by tweeting to or about @ONSocialService, you are consenting to the collection of your personal information by the Ministry. Personal information is collected pursuant to section 6 of the Ministry of Community and Social Services Act  R.S.O. 1990 c.M20, as amended.  This information will be collected for the purpose of obtaining feedback and learning about public views on social services and other Ministry issues. The @ONSocialService Twitter account is publicly accessible. Your tweets may be publicly visible, depending on your privacy settings. Your privacy, and the retention of information on this site is also governed by the terms and conditions set out by Twitter's Privacy Policy.  For questions about the collection and use of your personal information by the Ministry, please contact Carly Jackson, Social Media Communications Planner, at 80 Grosvenor Street, Toronto, Ontario M7A 1E9 or 416-325-5168.

Ontario is committed to respecting your privacy and protecting your personal information. The handling of personal information by the Ontario government is governed by the Freedom of Information and Protection of Privacy Act. For more information, we invite you to visit the following government website:  or contact us.

Terms of Use/Posting Guidelines
The Ministry will monitor the @ONSocialService Twitter account during regular business hours. The views of participants tweeting to or about @ONSocialService do not necessarily represent the views of the Ministry.

Disagreements and constructive discussions are welcome as part of the conversation. However, inappropriate, abusive, discriminatory, offensive or unlawful tweets are prohibited.

The Ministry:

  1. Will review tweets and messages to or about @ONSocialService, but cannot commit to replying to all tweets/messages
  2. Expects replies to be relevant to the tweets they are in response to or @mentions to be relevant to the @ONSocialService account
  3. Reserves the right to edit or remove tweets, in whole or in part, for any reason
  4. Reserves the right to block a user either temporarily or permanently for any reason, including those that:
  • Express racist, hateful, sexist, homophobic, slanderous, insulting, or threatening tweets/messages
  • Are aggressive, coarse, violent, obscene, or pornographic in tone;
  • Are offensive to an individual or an organization, rude in tone, or otherwise abusive;
  • Are not sent by the author and/or put forward for advertising purposes
  • Are unintelligible, or otherwise inconsistent with the purposes of this Twitter account
  • Are repetitive or spamming; or
  • Are in any way contrary to law.

Any user acting contrary to these rules may be temporarily or permanently blocked from this Twitter page. 

Your use of the @ONSocialService Twitter account and its content is at your own risk. The content on this site should not be relied upon as legal or other professional advice. The Ministry does not represent or warrant that the @ONSocialService Twitter account and/or site will be uninterrupted or error-free, that defects will be corrected or that this website is free of viruses or other harmful code, nor does the Ministry represent or warrant the correctness, accuracy, timeliness, reliability or appropriateness of the content contained on this Twitter account, or that the content is free of viruses or other harmful code.

The Ministry is not responsible for the content of this account or site. We reserve the right to edit or remove any tweet from this page.

This Ministry is not responsible for the security of this account or site. We will not be responsible for the use or misuse by third parties of items or information posted to or submitted to this account or site.

The Ministry and its employees, agents and independent contractors shall not be responsible or liable for any damages, whether direct, indirect, incidental, special, consequential or other damages arising out of or in connection with the @ONSocialService account, including its content.

The Ministry’s Twitter account may contain links to external websites.  The Ministry is not responsible for the accuracy of any content or availability of any services or products on any third party website that may be referred to. Links to any third party websites or resources do not imply an endorsement by the Ministry.

This document may be updated from time to time.  Please check back regularly to see if there have been any updates.