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Video transcript

In 2005, Ontario announced that four Community Networks of Specialized Care would coordinate specialized services for people with a dual diagnosis. People with a dual diagnosis have a developmental disability combined with a mental illness or behavioural challenge. They need extra support to participate in the community, and rely on specialized services to enjoy a meaningful quality of life.

Solution-s, Eastern Ontario’s Community Networks of Specialized Care, was launched in January 2009. Solution-s’ three key roles are to coordinate services, improve service delivery, and offer education to specialized care givers.

Solution-s’ Executive Director Jacques Pelletier and his team bring the agencies that provide specialized care together. These services include day treatment, crisis response, in-patient hospital treatment, case management, community-based clinical services and specialized residential accommodation.

“We decided to put into practice a global approach” says Jacques. Services are provided by qualified health professionals and are designed with a holistic approach in mind, supporting a person’s physical, mental and social health. This way, people receive coordinated care that is tailored to their needs.

This innovative approach is proving beneficial to its clients. Maude, a young woman in her 30s, is a true testament of the commitment and team work Solution-s provides to the region.

Thanks to the support and customized care coordinated by the agency, Maude has gone from being a patient living in a hospital, to being an individual thriving at the Champagne residence. The family-like environment has helped Maude integrate and flourish within her community. Yet beyond the various services offered, “There’s a lot of love” says intervener Brigid Fitzpatrick who works closely with Maude.