Jeetandra, Enforcement Services Officer, FRO: An enforcement officer basically has the job of ensuring the compliance with the support order.

Our compliance rate is close to 70 per cent. So around 30 per cent of the cases are the ones that really need enforcement.

That’s when we would put in place a garnishment with the Federal Government.

And in this case what we would attempt to capture is income from the Federal Government like EI payments, income tax refunds, putting in place a writ of seizure where we attach property that is under the person’s name.

The person goes to sell a property for example, and they find that we have a writ in place. And we’ll tell them well unless everything is paid and brought up to date, we won’t be able to withdraw it.

And in most cases, we get the payments like that.

We can garnish bank accounts, we can take away drivers’ licences, federal licences including passports, including pilots’ licence.

Whenever arrears exist on a case, the lottery corporation is made aware of it. And if a payor actually has lottery winnings, they are captured.

We also have a default hearing where we take a person to court. From that process, we get what is called a default order. A default order may include incarceration, jail term for up to 180 days for non-compliance with a support order. So that, that serves as quite a deterrent in many cases.

When you get an order into compliance, there’s a lot of satisfaction that you derive from that. Because you know that at the end of the line, you’ve got a family, something that they deservedly are waiting for, and that is a big satisfaction.